Solutions Architect

Maxwell Bond; Manchester; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Healthcare

Dental cover

Enhanced Pension Contribution

Personal training budget

Accreditation budget

25 days annual leave

Job summary

Maxwell Bond is seeking a Solutions Architect to lead customer implementations from discovery through go-live for a growing SaaS business in Manchester. You’ll bridge customer needs with platform capabilities, owning solution design, testing and the overall customer experience.

You’ll run discovery sessions, design IVR and integrations, own end-to-end delivery, and manage UAT, timelines and risks in a hybrid role based in Central Manchester.

Responsibilities

• Lead customer discovery sessions and understand business requirements
• Design IVR, call flows, routing, integrations and reporting solutions
• Own implementations from kick-off to go-live
• Manage UAT, testing and quality assurance
• Coordinate internal teams across build, testing and Customer Success
• Manage scope, timelines and risks
• Drive platform adoption, customer value and expansion opportunities

Job description

Up to £75,000 - Central Manchester 2x a week

We’re working with a growing SaaS business looking for a Solutions Architect to lead customer implementations from initial discovery through to go-live.

This is a customer-facing, delivery-focused role where you’ll work closely with customers to understand their challenges, design the right solution, and ensure it’s successfully delivered. As their Solutions Architect, you’ll act as the bridge between customer requirements and the technical capabilities of the platform, owning the solution design, testing and overall customer experience.

What you’ll do

• Lead customer discovery sessions and understand business requirements
• Design IVR, call flows, routing, integrations and reporting solutions
• Own implementations from kick-off to go-live
• Manage UAT, testing and quality assurance
• Coordinate internal teams across build, testing and Customer Success
• Manage scope, timelines and risks
• Drive platform adoption, customer value and expansion opportunities

This isn't a pure technical build role. You design the solution, own the delivery and make sure the customer gets the outcome they were promised.

What will make you stand out:

• Any experience within SaaS Implementation or Onboarding from discovery through to go-live (Contact Centre platforms a huge plus!)
• Understanding of IVR, call routing, telephony or CRM integrations
• Commercial and customer focused approach to the role

What's in it for you

• Salary up to £75,000
• Hybrid Working- 2x a week in Central Manchester offices
• Healthcare and Dental cover, Enhanced Pension Contribution, Personal training and accreditation budget
• 25 days annual leave (Increasing each year)