Solutions Architect

Pulse Group; Reading; On-site; GBP 90,000 - 120,000; Full time

Job summary

Pulse Group is seeking a Solution Architect – CRM & Customer Data to drive a major digital and customer transformation. This is a pure architecture role with no coding, focusing on the CRM and customer data landscape and shaping the future of large-scale customer technology programmes.

You will build a Customer 360 view, design CRM/CDP architectures, manage identity/consent/segmentation, and enable loyalty and personalisation capabilities across multiple channels and markets.

Qualifications

• Experience in CRM, CDP transformation and customer data projects.
• Retail/ecommerce or large-scale B2C experience preferred.
• Pure architecture role, no coding.

Responsibilities

• Design scalable CRM and CDP architectures.
• Define Customer 360 / single customer view.
• Oversee data integration across channels and platforms.
• Assist in technology and product selection.
• Collaborate across Salesforce, Databricks and ecosystems.

Skills

CRM architecture

CDP transformation

Customer data platforms

Salesforce integration

Tools

Databricks

Salesforce

Job description

Role: Solution Architect – CRM & Customer Data

I’m working with a company going through a significant digital and customer transformation. They’re looking for an experienced Solution Architect to join the team and help shape the future of their CRM and customer data landscape.

This is a pure architecture role, no coding, with the opportunity to work on some genuinely large-scale customer technology programmes.

You’ll be involved in:

• Building a Customer 360 / single customer view
• CRM and Customer Data Platform (CDP) architecture
• Customer identity, consent and segmentation
• Loyalty and personalisation capabilities
• Integrating customer data across digital channels and platforms
• Supporting technology and product selection
• Working across Salesforce, Databricks and the wider customer technology ecosystem
• Designing solutions that can scale across multiple international markets

We’re looking for an established Solution Architect with experience across CRM, customer data or CDP transformation. Retail/ecommerce experience would be particularly useful, although strong experience within a large-scale B2C environment will also be considered.