Solution Expert

RELX; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Solution Expert, where you’ll collaborate closely with R&D and Professional Services teams to optimize client screening configurations. This role emphasizes problem-solving and customer focus, requiring a solid understanding of coding logic and functional complexity. You’ll lead investigations into client cases, assist in pre-production phases, and ensure documentation is thorough and shared across teams. With a commitment to diversity and inclusion, this innovative firm values different perspectives to create cutting-edge solutions for global clients.

Qualifications

• University degree or equivalent with an appetite for functional challenges.
• Experience in Firco Filter or similar engines is a bonus.

Responsibilities

• Lead investigations of client cases raised by Product Support Team.
• Ensure proper documentation for support cases and findings.

Skills

Coding Logic

Customer Focus

Problem Solving

Mathematical Skills

Functional Complexity Understanding

Education

University Degree

Tools

Firco Filter

Highly Configurable Systems

Job description

About the business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the role:

The Solution Experts team is part of the GCO / Professional Services department, and you will report to the Solution Expert team manager .

We work in an Agile environment, and you will work in close collaboration with the entire R&D team (Development, QA, Technical Documentation,… ), as well as the Product Support team and Professional Services Consultants .

Main responsibilities

• In production, you will lead the investigations of client cases raised by the Product Support Team, or by Professional Services, on customer screening configurations;

• In pre-production (project) phase, you will provide assistance and guidance on issues/questions raised by Professional Services regarding tuning and configuration;

• In general, Detection Experts’ focus is on optimization of screening configuration;.

• You may occasionally be required to travel to client sites for interventions .

• You will ensure proper documentation for support cases in your perimeter and ensure findings are documented and shared with Product, Professional Services and Support;

• You will participate in the validation of client environments before production;

• As an expert on tuning and false positive management, you may be required to assist the training of our internal teams as well as our clients;

• As an expert, you work closely with Product team to ensure consistency between real customer needs and product vision .

Requirements

• University degree or equivalent, you have an appetite for functional challenges and are not afraid of technical topics (you are able to code and understand coding logic)

• Experience in Firco Filter or similar engines is a bonus

• Experience in understanding highly configurable systems is a bonus

• Mathematical background would be a plus

• Perseverance, ability to deep-dive into functional issues, responsiveness and customer-focus are necessary qualities to be successful in this role .

• Previous experience demonstrating capacity to embrace functional complexity and to bring creative solutions is desired.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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