Detection Expert, Solution Expert

RELX; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in risk solutions is seeking a Solution Expert to optimize screening configurations and lead client investigations. You will collaborate closely with R&D and Professional Services teams in an Agile environment, ensuring customer needs align with product vision. Ideal candidates will have a university degree, problem-solving skills, and a customer-focused mindset.

Qualifications

• Experience in understanding highly configurable systems is a bonus.
• Mathematical background would be a plus.

Responsibilities

• Lead investigations of client cases raised by the Product Support Team.
• Provide assistance on issues/questions regarding tuning and configuration.
• Ensure proper documentation for support cases.

Skills

Problem Solving

Customer Focus

Perseverance

Education

University degree or equivalent

Tools

Firco Filter

Job description

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the role:

The Solution Experts team is part of the GCO / Professional Services department, and you will report to the Solution Expert team manager.

We work in an Agile environment, and you will work in close collaboration with the entire R&D team (Development, QA, Technical Documentation,…), as well as the Product Support team and Professional Services Consultants.

Main responsibilities

In production, you will lead the investigations of client cases raised by the Product Support Team, or by Professional Services, on customer screening configurations;

In pre-production (project) phase, you will provide assistance and guidance on issues/questions raised by Professional Services regarding tuning and configuration;

In general, Detection Experts’ focus is on optimization of screening configuration;.

You may occasionally be required to travel to client sites for interventions.

You will ensure proper documentation for support cases in your perimeter and ensure findings are documented and shared with Product, Professional Services and Support;

You will participate in the validation of client environments before production;

As an expert on tuning and false positive management, you may be required to assist the training of our internal teams as well as our clients;

As an expert, you work closely with Product team to ensure consistency between real customer needs and product vision.

Requirements

University degree or equivalent, you have an appetite for functional challenges and are not afraid of technical topics (you are able to code and understand coding logic)

Experience in Firco Filter or similar engines is a bonus

Experience in understanding highly configurable systems is a bonus

Mathematical background would be a plus

Perseverance, ability to deep-dive into functional issues, responsiveness and customer-focus are necessary qualities to be successful in this role.

Previous experience demonstrating capacity to embrace functional complexity and to bring creative solutions is desired.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

RELX is a British multinational information and analytics company headquartered in London, England.

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