Solution Engineer

Fonoa; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading technology company in Greater London is seeking a Solutions Engineer to work with global enterprises and tackle complex customer challenges. In this role, you'll leverage your expertise to deliver tailored solutions while partnering with the sales team. As an advocate for the company’s API capabilities, you'll engage with customers technically and drive discussions focused on their needs. The ideal candidate will be organized, technically inclined, and passionate about enhancing customer experiences.

Qualifications

• Strong ownership and care for customer experience.
• Ability to communicate technical concepts to clients.
• Eager to learn and dive into complex technical challenges.
• Willingness to learn and tackle complex tax technology challenges.
• Champion the customer while balancing requests with product vision.

Responsibilities

• Partner with Sales to articulate Fonoa’s value proposition.
• Create and deliver product presentations to customers.
• Drive technical discussions and answer questions.
• Own technical scoping and implementation plans.

Skills

Proficient in English

Technical mindset

Organizational skills

Customer experience focus

Problem-solving skills

Job description

As a Solutions Engineer at Fonoa, you will collaborate with leading global enterprises and work cross-functionally to identify and solve complex customer challenges. You will lead technical engagements, leveraging your discovery expertise to design and implement high-value solutions tailored to our clients' needs. In partnership with our sales team, you will ensure the delivery of impactful and effective solutions, driving success for both our customers and Fonoa.

Our products

We have a suite of API and UI products that automate tax-related workflows for any internet company. Those products are Lookup, Tax, Returns, Data sharing and E-Invoicing.

We may expand our coverage to serve our core offering.

Our API docs

As a Solutions Engineer, API documentation is important when considering a new career move. Thanks to the API docs, you can learn about how our API works and how it is structured.

Please visit our API documentation and learn more about our API endpoints and how to use them - https://docs.fonoa.com/.

What you will do

• Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers.
• Create and deliver product and technical presentations to new and existing customers.
• Qualify sales opportunities through technical discovery based on needs and problems with customers.
• Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges.
• Drive technical discussions with customers, answering questions and providing guidance on technical features and integration.
• Own technical scoping, gap analysis and technical implementation plans.
• Identify opportunities for process improvements and innovation within the organisation.
• You are comfortable supporting customers on technical issues where necessary.
• You are extremely organised and apply a methodical approach to delivering.
  

You would be a great fit if

• You are fully proficient in English. Written and spoken, we are from around the world, but we work in English.
• You have a strong sense of ownership and care deeply about customer experience.
• You have a technical mindset and a desire to grow technically.
• You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges.
• You always champion the customer and balance product requests against the company vision.
• You want to make a severe impact and are excited about working in a high-growth startup.

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