Solution Architect (Customer Servicing)

JR United Kingdom; Sheffield; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading company in banking seeks a Solution Architect to drive IT change and innovation. This hybrid role involves shaping architectural capabilities, championing new technologies, and ensuring solution integrity within a regulated environment. Candidates should have a strong leadership background and experience in cloud platforms, aiming to enhance digital customer service experiences.

Benefits

Competitive pension scheme with employer contributions

Paid volunteering days

Life assurance (8x salary)

Health and wellness programs

Performance bonuses

Training and development opportunities

Qualifications

• Experience in secure, resilient solution delivery.
• Proven background in software design and cloud technologies.
• Excellent communication skills across diverse stakeholders.

Responsibilities

• Shape the evolution of architecture capabilities.
• Lead solution design, ensuring alignment with business strategies.
• Collaborate with external partners to future-proof architecture.

Skills

Leadership

Communication

Cloud Solutions

Technical Design Review

Education

Degree in IT or related field

Tools

AWS

Azure

Job description

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Solution Architect (Customer Servicing), Sheffield, South Yorkshire

Client: Nationwide Building Society

Location: Sheffield, South Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Solution Architect (Customer Servicing)

Locations: Swindon or London

Hybrid (2 days on site, 3 days remote)

We’re seeking a skilled Solution Architect to define and realize strategic IT outcomes through change and innovation.

Nationwide leverages modern tech to unify teams and enhance digital experiences, investing in branches and contact centers to blend human and digital services. The 'Customer Servicing' domain is key to this transformation, focusing on systems that support front-line staff in delivering seamless customer journeys.

The successful candidate will be responsible for architecture and solution design supporting our Colleague Servicing landscape, providing leadership and ensuring solution integrity.

This role offers a chance to impact a major change initiative, requiring experience in modernizing systems using on-premises and cloud-native technologies in a regulated environment.

Nationwide promotes hybrid working, with at least two days per week at our Swindon or London office. Further details will be provided upon hiring.

Key Responsibilities:

• Shape the evolution of architecture capabilities.
• Champion new technologies and methodologies, including cloud solutions.
• Create target state roadmaps and architecture runways.
• Lead solution design, ensuring alignment with strategies and guardrails.
• Define and refine architectural principles and patterns.
• Collaborate with external partners to future-proof architecture.
• Ensure end-to-end integrity of solutions.
• Manage architectural questions and governance.

Lead and collaborate with stakeholders to ensure technical solutions align with business goals, adhering to engineering principles and strategy.

About You:

• Experience reviewing technical designs and participating in proof of concepts.
• Proven leadership in secure, resilient solution delivery.
• Background in software design, development, and cloud platforms like AWS and Azure.
• Guidance and assurance experience in project governance.
• Ability to interpret business needs and deliver cost-effective solutions.
• Excellent communication skills across diverse stakeholders.

Knowledge & Experience:

• Experience in back-office domains such as Retail Services, Collections, and Customer/Colleague systems.
• Experience working in regulated environments and with cloud and on-premises solutions.
• Understanding of networking and infrastructure security.
• Experience working with third-party vendors.

Our customer-first behaviors include empathy, honesty, continuous improvement, and accountability. Demonstrate how these resonate with you in your application.

Benefits:

• Competitive pension scheme with employer contributions
• Paid volunteering days
• Life assurance (8x salary)
• Additional benefits via salary sacrifice
• Health and wellness programs
• Performance bonuses
• Training and development opportunities

Nationwide is a mutual owned by its members, committed to fairer, customer-focused banking. Join us if you’re inspired by making a difference and aligning with our purpose-driven values.