Solution Architect (Customer Servicing)

JR United Kingdom; Leeds; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Solution Architect (Customer Servicing) in Leeds to drive IT change and enhance customer experiences. The role involves leading architectural design and implementing modern cloud solutions, with a focus on collaboration and technical integrity. Join a motivated team committed to customer-first values, offering a blend of on-site and remote work.

Benefits

Personal pension with company contributions

Paid volunteering days

Life assurance

Health and wellness programs

Performance bonuses

Training and development opportunities

Qualifications

• Experience in modernizing systems and IT change.
• Familiarity with AWS and Azure technologies.
• Strong understanding of regulatory environments.

Responsibilities

• Shape architecture capabilities and design solutions.
• Create roadmaps for architectural alignment.
• Collaborate with partners to ensure solution integrity.

Skills

Leadership

Cloud solutions

Technical design

AWS

Azure

Job description

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Solution Architect (Customer Servicing), Leeds, West Yorkshire

Client: Nationwide Building Society

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Solution Architect (Customer Servicing)

Locations: Swindon or London

Work Model: Hybrid (2 days on-site, 3 days remote)

We’re seeking a skilled Solution Architect to define and realize strategic outcomes through IT change and innovation in the Customer Servicing domain.

Nationwide employs modern technologies to enhance digital experiences and supports a blend of human and digital services in branches and contact centers. The role involves leading architecture and solution design for our Colleague Servicing landscape, providing technical leadership, and ensuring solution integrity.

The successful candidate will have experience in modernizing systems, adopting on-prem and cloud-native technologies, and working within a regulated environment.

We offer hybrid working, with at least two days per week at our Swindon or London offices. Further details will be provided upon application.

Key Responsibilities:

• Shape the evolution of architecture capabilities.
• Champion new technologies and methodologies, including cloud solutions.
• Create target state roadmaps and architecture runways.
• Lead solution design, aligning with strategy and guardrails.
• Define and improve architectural principles and patterns.
• Collaborate with external partners and vendors.
• Ensure end-to-end integrity of solution architecture.

About you:

• Experience in reviewing technical designs and participating in proof of concepts.
• Proven leadership in delivering resilient solutions.
• Strong technical background, familiarity with AWS and Azure.
• Experience with customer/colleague systems and working in regulated environments.

Our customer-first behaviors include empathy, honesty, continuous improvement, and accountability. Demonstrating these in your application will strengthen your candidacy.

Benefits:

• Personal pension with company contributions
• Paid volunteering days
• Life assurance
• Additional benefits via salary sacrifice
• Health and wellness programs
• Performance bonuses
• Training and development opportunities

Nationwide is a mutual owned by its members, committed to fairer, customer-focused financial services. Join us if you are passionate about making a positive impact and embody our values of purpose, customer focus, and societal contribution.