Solution Architect (Customer Servicing)

JR United Kingdom; Bolton; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Solution Architect for Customer Servicing in Bolton. The role focuses on defining IT outcomes through strategic architecture and innovation, influencing a transformation in digital experiences. The ideal candidate will possess strong leadership and cloud technology skills, and contribute to both on-premise and cloud solutions.

Benefits

Competitive pension scheme

Paid volunteering days

Life assurance

Additional benefits via salary sacrifice

Wellbeing programs

Performance bonuses

Career development opportunities

Qualifications

• Experience in reviewing technical designs and participating in proof of concepts.
• Proven leadership in delivering resilient solutions.
• Strong background with cloud technologies.

Responsibilities

• Shape and improve architecture capabilities to meet evolving needs.
• Champion new technologies and methodologies, including cloud solutions.
• Develop target state roadmaps and architecture runways.

Skills

Leadership

Cloud Experience

Communication Skills

Technical Design Review

Tools

AWS

Azure

Job description

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Solution Architect (Customer Servicing), Bolton, Greater Manchester

Client: Nationwide Building Society

Location: Bolton, Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Solution Architect (Customer Servicing)

Locations: Swindon or London

Hybrid (2 days on site, 3 days remote)

We’re seeking a skilled Solution Architect to define and realize strategic IT outcomes through change and innovation.

Nationwide aims to create engaging digital experiences and modernize its technology to support customers better, especially within the 'Customer Servicing' domain, which focuses on systems used by front-line colleagues.

The successful candidate will be responsible for architecture and solution design, providing technical leadership, and ensuring solution integrity within the Colleague Servicing landscape.

This role offers a unique opportunity to influence a major transformation, leveraging both on-premise and cloud-native technologies in a regulated environment.

Nationwide supports hybrid working, with at least two days per week at the office in Swindon or London, and the rest remote.

Key Responsibilities:

• Shape and improve architecture capabilities to meet evolving needs.
• Champion new technologies and methodologies, including cloud solutions.
• Develop target state roadmaps and architecture runways.
• Lead and create solution designs aligned with strategic goals and architecture standards.
• Collaborate with external partners to ensure future-proof architecture.
• Ensure end-to-end solution architecture integrity.

About You:

• Experience in reviewing technical designs and participating in proof of concepts.
• Proven leadership in delivering resilient solutions.
• Strong technical background with cloud experience (AWS, Azure).
• Ability to interpret business needs and align technical solutions.
• Excellent communication skills across stakeholders.

Preferred Knowledge & Experience:

• Experience in retail banking domains like Retail Services, Collections, or Remediation.
• Experience with customer/colleague systems and regulated environments.
• Knowledge of on-premise and cloud solutions, security, and working with third-party vendors.

Our Customer First Behaviors:

• Feel what customers feel
• Say it straight
• Push for better
• Get it done

Benefits:

• Competitive pension scheme
• Paid volunteering days
• Life assurance
• Additional benefits via salary sacrifice
• Wellbeing programs
• Performance bonuses
• Career development opportunities

Join us if you are inspired by fairer finances, passionate about making an impact, and care about our customers. We value growth, recognition, and working for the greater good.