Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Norwich; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

A global Financial Services company seeks a skilled Solution Architect based in Norwich with experience in customer service-focused solution design and implementation. This permanent role offers a competitive salary of up to £110k, hybrid working model, and an excellent benefits package. Successful candidates will have proven experience in Agile methodologies and a strong background in Salesforce.

Benefits

Excellent pension plan

Benefits package

Up to 18% bonus

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology.
• End-to-end solution architecture covering design, coding frameworks, and operational ownership.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Ensure successful implementation working with customer-focused teams.

Skills

Solution Architect

Agile development

Digital-focused architecture

Customer Journey experience

Tools

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Norwich

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Client:

Hawksworth

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Norwich
• Hybrid working (minimum once a month in the office)
• Salary: up to £110k + up to 18% bonus + excellent pension plan and benefits.

The client is a global Financial Services company, so a background in Financial Services is highly desirable.

Required skills and experience include:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions
• End-to-end solution architecture covering design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in Salesforce, preferably Financial Services Cloud
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience focusing on Customer Service, please apply now!