Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Plymouth; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a Solution Architect with strong experience in Customer Service. The candidate will engage with an architecture team to define and implement technology roadmaps, ensuring successful execution. This role offers a competitive salary of up to £110k plus a significant bonus and benefits, with hybrid working conditions in Plymouth.

Benefits

18% bonus

Excellent pension plan

Other benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• End-to-end solution architecture for customer products.
• Background in Agile and product-centric technology development.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Ensure successful implementation of architectural solutions.
• Collaborate with Customer Focused Engineering product teams.

Skills

Solution Architecture

Agile Methodologies

Customer Journey Experience

Salesforce Expertise

CRM Enabling

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Plymouth

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Client:

Hawksworth

Location:

Plymouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is now recruiting for a Solution Architect with extensive experience in the Customer Service Line for a large organization. This opportunity involves joining an architecture team that collaborates closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Plymouth
• Hybrid working (minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and other benefits.

The client is a global Financial Services company, so a Financial Services background is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions.
• End-to-end solution architecture for customer products, including design, modeling, coding frameworks, integrations, and operational ownership.
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud).
• Experience in enabling CRM within complex application ecosystems.
• Customer Journey experience.

If you have Solution Architecture experience, particularly in Customer Service, please apply now!