Software Trainer

Howden; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking a Software Instructor to deliver training on insurance applications and Microsoft Office. The role involves creating eLearning materials and providing first-line support. Ideal candidates will have prior training experience and advanced skills in Microsoft Office. Join a diverse team committed to innovation and excellence.

Qualifications

• Prior training delivery experience (classroom and virtually).
• Advanced level in Microsoft Office (incl. Teams/O365).
• Experience crafting/maintaining eLearning.

Responsibilities

• Plan, create, and deliver IT training programs.
• Maintain training records and provide user support.
• Conduct post-training assessments for improvement.

Skills

Training Delivery

Microsoft Office

eLearning Development

Time Management

Tools

Adobe Captivate

Digital Adoption Solutions

Job description

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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

The Role

To assist in the creation and delivery of software training programmes for Howden staff by training them on Insurance Applications, Microsoft Office and any other tailored system(s) to the required levels

What you'll be doing:

• Planning, creation and delivery of IT systems and other projects as the need arises both via classroom and virtual
• Ability to storyboard and deliver eLearning materials using a variety of applications (e.g. Adobe Captivate and Digital Adoption Solutions (DAS) like WalkMe/WhatFix)
• Maintain accurate training records/MI
• Maintenance of first line user support help functions
• Collaborating closely with internal stakeholders and other organisations to search out areas for Business training support
• Delivery of Insurance software applications, MS Office (incl. Teams/O365) to sophisticated level and other tailored internal IT applications as the need arises and
• Ability to assess individual and Group needs
• Research (where required), plan and prepare/update new/existing materials
• Make use of new technology such as DAS and Teams for delivery
• Conduct post training assessments to identify areas of improvement and transfer of knowledge

Who we're looking for:

• Ability to prioritise work load and balance multiple projects/deliveries
• Operates in an honest, professional and ethical manner
• Crucial - Prior training delivery experience (classroom and virtually)
• Crucial – Microsoft Office (Incl. Teams/O365) to advanced level
• Experience of crafting/maintaining eLearning (preferably on Adobe Captivate and DAS style platforms)
• Highly organised, with good planning/time management skills
• Able to work independently and use initiative
• Able to positively react to change.
• Resilient and calm under pressure.
• Team player, networks and able to build balanced relationships

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Insurance

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