Software Trainer Estate Agency

TN United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Estate Agency Software Trainer to empower teams with exceptional learning experiences. In this dynamic role, you will lead engaging training sessions, adapt materials to suit various learning styles, and collaborate with internal teams to enhance customer onboarding. Your expertise will help clients maximize their use of innovative software solutions, driving efficiencies and improving customer experiences. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Benefits

25 days annual leave

Day off for volunteering

Digital detox day

Cycle to work scheme

Electric car scheme

Free Calm App membership

Enhanced parental leave

Private medical insurance

On-site gym

7.5% pension contribution

Qualifications

• Solid background in estate agency, ideally in sales or lettings.
• Proven experience in delivering training both in-person and remotely.

Responsibilities

• Lead training sessions for estate agency clients, tailored to their workflows.
• Create engaging training materials and demonstrate best practices.

Skills

Estate Agency Experience

Training Delivery

Communication Skills

Coaching and Mentoring

Digital Tools Proficiency

Customer Relationship Management

Tools

LMS Platforms

Webinar Tools

Content Management Systems

CRMs

Job description

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Our software solutions connect businesses and consumers, powering more than half of all UK housing transactions each year.

We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth.

Whilst we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions.

Are you a seasoned estate agency professional—perhaps a Sales or Lettings Negotiator, Valuer, or Property Manager—who thrives on helping others succeed? If you’re looking to leverage your industry experience in a new way, this could be the perfect next step.

We’re looking for a confident, energetic, and people-focused Estate Agency Software Trainer to deliver exceptional learning experiences across the ASG software suite. Your role will empower estate agency teams to get the most out of their tech, improving day-to-day processes and driving real business results. You’ll lead training remotely and onsite, support digital content development, and work closely with internal teams to elevate customer onboarding and adoption.

What You’ll Be Doing

• Lead training sessions (remote and onsite) for estate and letting agency clients, tailored to their specific workflows and business goals.
• Translate industry experience into relatable, practical guidance for users new to the software or looking to deepen their use.
• Create or adapt training materials to ensure sessions are engaging, relevant, and outcomes-focused.
• Demonstrate best practices for using the software to improve lead conversion, property management, compliance, communication, and client service.
• Identify and recommend value-adding features and services that align with client goals.
• Support and co-host webinars, digital education paths, and help centre content to reinforce key learning themes.
• Champion software features by tying them to estate agency challenges and ROI—helping users clearly see the benefit.
• Collaborate with internal teams (Product, Sales, Customer Success) to stay aligned on client feedback, feature releases, and onboarding needs.
• Follow up post-training, track engagement, and gather feedback to continuously enhance delivery.

What You’ll Bring

• A solid background in estate agency—ideally in sales, lettings, or property management.
• A passion for coaching, mentoring, or supporting others.
• Strong communication, facilitation, and presentation skills.
• Confidence using estate agency software and digital tools, with an enthusiasm for technology.
• A proactive, solutions-focused attitude and the ability to adapt your approach to suit different learner types.
• High attention to detail, good organisation, and a client-first mindset.

Requirements

• Proven experience delivering training to individuals and groups, both in-person and remotely.
• Strong understanding of the estate agency and/or lettings/property management industry.
• Demonstrated success in driving software adoption and enabling users to get the most out of digital platforms.
• Commercial acumen with the ability to recognise and support upsell opportunities in a customer-centric way.
• Excellent presentation, communication, and interpersonal skills.
• Organised, proactive, and capable of working independently in a fast-paced environment.
• Confident with technology and learning new software quickly.
• Comfortable using LMS platforms, webinar tools, content management systems, and CRMs.

We’re looking for someone who brings passion, agility, and accountability to the role:

• Understand/Grow – Know your audience and tailor your training style accordingly.
• Re-imagine – Drive innovative ways to improve how customers learn and engage.
• Build together – Collaborate across departments to improve outcomes.
• Own it – Take responsibility for outcomes and continuously raise the bar.
• Be the Change – Thrive in a fast-changing environment and help others adapt.
• Set the Bar Higher – Constantly seek to enhance training quality and product knowledge.
• Value and Evidence Mindset – Link training outcomes to measurable customer success.
• Stakeholder Management – Build trust across clients, teams, and leadership.
• Customer Relationship Management – Strengthen long-term relationships by being a reliable, expert guide.
• Strategy and Business Acumen – Align your efforts with team and business goals.
• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K

We want to make Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.