Software Trainer

Howden; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic training facilitator to enhance the skills of its staff in insurance applications and Microsoft Office. This role involves planning and delivering engaging training sessions, both in-person and virtually, while leveraging innovative eLearning tools. The ideal candidate will possess strong organizational skills, a commitment to excellence, and a passion for helping others succeed. Join a collaborative team that values diversity and supports individual growth, making a meaningful impact in the world of insurance training.

Qualifications

• Prior training delivery experience is crucial.
• Experience with eLearning platforms, preferably Adobe Captivate.

Responsibilities

• Plan and deliver IT training programs for staff.
• Maintain training records and provide first line user support.
• Conduct post-training assessments to identify improvements.

Skills

Microsoft Office (Incl. Teams/O365)

eLearning Development

Training Delivery

Planning and Time Management

Attention to Detail

Tools

Adobe Captivate

Digital Adoption Solutions (DAS)

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

To assist in the creation and delivery of software training programmes for Howden staff by training them on Insurance Applications, Microsoft Office and any other tailored system(s) to the required levels

What you'll be doing:

• Planning, creation and delivery of IT systems and other projects as the need arises both via classroom and virtual

• Ability to storyboard and deliver eLearning materials using a variety of applications (e.g. Adobe Captivate and Digital Adoption Solutions (DAS) like WalkMe/WhatFix)

• Maintain accurate training records/MI

• Maintenance of first line user support help functions

• Collaborating closely with internal stakeholders and other organisations to search out areas for Business training support

• Delivery of Insurance software applications, MS Office (incl. Teams/O365) to sophisticated level and other tailored internal IT applications as the need arises and

• Ability to assess individual and Group needs

• Research (where required), plan and prepare/update new/existing materials

• Make use of new technology such as DAS and Teams for delivery

• Conduct post training assessments to identify areas of improvement and transfer of knowledge

Who we're looking for:

• Ability to prioritise work load and balance multiple projects/deliveries

• Operates in an honest, professional and ethical manner

• Crucial - Prior training delivery experience (classroom and virtually)

• Crucial – Microsoft Office (Incl. Teams/O365) to advanced level

• Experience of crafting/maintaining eLearning (preferably on Adobe Captivate and DAS style platforms)

• Attention to detail

• Highly organised, with good planning/time management skills

• Able to work independently and use initiative

• Able to positively react to change.

• Resilient and calm under pressure.

• Team player, networks and able to build balanced relationships

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent