Software Support Engineer – Ownership in SQL & ERP (Hybrid)

Yolk Recruitment; Cardiff; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Yolk Recruitment is seeking a Software Support Engineer for a South Wales hybrid role (3 days on site). Salary £35,000-£40,000. You will own business-critical applications and provide a responsive technical service, going beyond basic ticket resolution.

Responsibilities include diagnosing incidents, SQL troubleshooting, handling service requests, coordinating fixes with internal teams and suppliers, and performing root-cause analysis. This role offers growth in a collaborative IT environment.

Qualifications

• Around three years or more in application, software or technical support.
• Strong troubleshooting and problem-solving skills.
• Practical SQL experience.
• Experience supporting business-critical applications.
• Confidence managing incidents from investigation through to resolution.
• An understanding of problem management and root-cause analysis.
• Strong communication skills with technical and non-technical users.
• Experience with ERP or other enterprise applications would be beneficial.
• JIRA or similar ticketing/issue-management experience would be useful.
• Exposure to C#, VB.NET, PowerShell or Python would be advantageous.

Responsibilities

• Diagnose and resolve incidents affecting business-critical applications.
• Use SQL to investigate application and data issues.
• Manage service requests in line with agreed SLAs.
• Investigate software defects and coordinate fixes.
• Work with internal technical teams and third-party suppliers.
• Carry out root-cause analysis on recurring issues.
• Complete system performance and integrity checks.
• Maintain technical and knowledge-base documentation.
• Keep stakeholders updated throughout incidents and investigations.
• Follow established incident, problem and change-management processes.

Skills

SQL

Troubleshooting

Incident management

Communication

Software support

ERP experience

Tools

JIRA

Job description

Yolk Recruitment is seeking a Software Support Engineer for a South Wales hybrid role (3 days on site). Salary £35,000-£40,000. You will own business-critical applications and provide a responsive technical service, going beyond basic ticket resolution.

Responsibilities include diagnosing incidents, SQL troubleshooting, handling service requests, coordinating fixes with internal teams and suppliers, and performing root-cause analysis. This role offers growth in a collaborative IT environment.