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Software Support Engineer

Salix

Manchester

On-site

GBP 40,000 - 70,000

Full time

5 days ago

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Job summary

An established industry player is seeking a Cloud Platforms Administrator to optimize and manage their cloud technology platforms. This role is pivotal in delivering seamless cloud-based solutions that support their mission of driving the UK's transition to net zero. You will work with leading platforms such as Oracle NetSuite and Salesforce, ensuring high-quality application support and continuous improvement initiatives. Join a team that values innovation and sustainability, where your contributions will directly impact the organization's success and help create a cleaner, more sustainable future.

Benefits

28 days annual leave

Cycle to work scheme

Contributory pension scheme

Public transport cost support

Wellbeing services via Employee Assistance Programme

Personal training and development budget

Qualifications

Proven ability to deliver tailored technical solutions.
Experience working across cloud platforms in dynamic environments.

Responsibilities

Administer and support core cloud platforms like NetSuite and M365.
Resolve technical issues and manage user tickets effectively.
Enhance user functionality with automation tools.

Skills

Microsoft PowerApps

Microsoft Power Automate

Microsoft Power BI

SQL DBA

Azure-hosted service management

IT service methodologies (ITIL)

Information security best practices

Tools

Oracle NetSuite

Salesforce

Microsoft 365

Jira

Service Desk Plus

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This range is provided by Salix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Co-Founder @NobulRS - specialising in helping companies build and execute growth defining Talent Strategies; building exceptional teams!

At Salix, we're committed to helping drive the UK's transition to net zero. Established in 2004, we operate with a team of over 200 professionals and are wholly owned by the Department for Energy Security and Net Zero. Our mission is to inspire and empower organisations across the UK to meet ambitious decarbonisation goals, creating sustainable environments where people live and work.

We deliver vital funding schemes to public and private sector organisations—from councils and schools to housing associations and universities—to improve energy efficiency, alleviate fuel poverty, and reduce environmental impacts. Our work involves more than funding; we provide expert advice, professional support, and share insights to enhance project successes and policy development.

If you share our passion for tackling climate change, we offer a career full of impact, opportunities, and innovation.

Role Overview:

Salix is excited to announce two new Cloud Platforms Administrator roles within our Data, Technology, and Workplace (DTW) team. This is your chance to shape and optimise the cloud technology platforms that enable our operations. Working with platforms like Oracle NetSuite, Salesforce and Microsoft 365 you'll play a key role in delivering seamless cloud-based solutions that support our mission.

Key Responsibilities:

Administer and support core cloud platforms, focusing initially on NetSuite and M365 and Salesforce
Deliver high-quality application support and manage permissions, configuration, and user access.
Resolve technical issues by accurately documenting and managing user tickets with tools like Jira or Service Desk Plus.
Support ERP/CRM platforms across their full lifecycle, from deployment to retirement.
Engage with stakeholders to ensure platforms meet and exceed service criteria.
Enable continuous improvement initiatives and problem resolution.
Enhance user functionality with automation tools such as Power BI, Power Automate, Advanced Excel, or PowerApps.
Collaborate on enterprise-scale data migrations or transitions.
Provide workplace training and documentation to empower employees in using cloud platforms effectively.
Maintain platform security, ensuring compliance and mitigating risks.

About You:

You’re a proactive, solution-oriented professional with a track record of working across cloud platforms in dynamic environments. You communicate technical concepts with clarity to non-technical teams and thrive on collaborating with stakeholders at all levels. A passion for leveraging technology to drive cleaner, more sustainable operations is a big plus!

Skills and Experience:

To excel in this role, you’ll need the following skills or knowledge:

Competency with Microsoft tools like SharePoint, PowerApps, Power Automate, and Power BI.
SQL DBA and Azure-hosted service management skills are a bonus.
An understanding of IT service methodologies (e.g., ITIL) and information security best practices.
Proven ability to deliver technical solutions tailored to business needs.

Why Join Us?

At Salix, we value our people as much as our mission. From fostering an inclusive culture to offering tailored training and progression opportunities, we’re committed to seeing our employees thrive. We are proud holders of Investors in People and Carbon Literacy accreditations, embodying our dedication to sustainability and best-in-class employee engagement.

Salary and Benefits:

28 days annual leave (excluding bank holidays)
Cycle to work scheme
Contributory pension scheme
Public transport cost support
Wellbeing services via Employee Assistance Programme
Personal training and development budget

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Environmental Services, Government Relations Services, and Technology, Information and Media

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