Software Support Analyst

Corpay; Metropolitan Borough of Solihull; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer contribut

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Gratdū

Career Progression

Job summary

Corpay is seeking a Software Support Analyst for our Meriden office. You will become a business expert in the software, advising customers and acting as their first point of contact for assistance.

You will handle 1st and 2nd line queries, support new releases, train users, and collaborate with product teams to understand client requirements and optimal configurations. This role is based in the Meriden office with some remote work possible.

Qualifications

• 0-2 years experience in software support or similar role.
• Experience handling 1st and 2nd line queries.
• Exposure to integration tools (XML SOAP, APIs).
• Familiarity with Jira/Slack/SQL Studio or similar tools.

Responsibilities

• Provide 1st and 2nd line support and resolve software incidents.
• Advise customers on product best practices and configurations.
• Manage incidents/tickets including replication and documentation.
• Support new releases and testing of updates.
• Understand customer requirements and configure solutions accordingly.
• Assist product specialists with data and issue management.
• Provide virtual and occasional onsite training and support.

Skills

0-2 years experience

Software support experience

JIRA

Slack

SQL Studio

XML SOAP integrations

APIs JSON

FTP processes

Tools

JIRA

Slack

SQL Studio

Team Foundation Server

Job description

Your role

What you’ll be doing

What We Need

Corpay is currently looking to hire a Software Support Analyst on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the Head of Product Support and regularly collaborate with other teams within the division.

How We Work

As a Software Support Analyst you will be expected to work from our Meriden office. Corpay will set you up for success by providing:

• Assigned workspace in the designated office

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities

• Providing support and resolution for both 1st and 2nd line queries, this will include the escalation and management of software incidents to the product team and software developers.

• Providing detailed advice and guidance to customers on product best practises, queries and operational challenges that users may have in the use of the 1link services.

• Managing software incidents and tickets, including replicating and documenting the incidents.

• Providing support to new releases of software, through the testing of both new products and updates to the existing products

• Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.

• Supporting the product specialists on day to day duties, including data management and issue management.

• Providing virtual and occasional onsite user training and support for both new and existing customers.

Qualifications & Skills

• We are looking for someone with 0-2 years of experience in this field or a similar area, and we are also open to fresh graduates who are eager to develop their career in this direction.

• Previous experience in supporting software solutions (1st or 2nd line queries).

• Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.

• Previous experience of system integrations via XML (SOAP) web-services, API’s (JSON) or FTP processes, would also be advantageous.

• Managing well under pressure.

• Detail orientated.

• Enjoy the build and support processes for software.

• Assertive, team player and multi-tasking ability.

Benefits & Perks

• 4 X Life insurance

• Pension scheme - 5% employer contribution

• Private Healthcare

• 25 days Holiday (plus Holiday Buy/Sell)

• Access to LinkedIn learning

• Free rewards and discounts via Gratitudes

• Career Progression

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.

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About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.