Software Support Advisor

Brite Recruitment Ltd; Cam; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Profit share bonus

Health benefits

Pension

25 days annual leave

Healthcare schemes

Investor in People commitment

Job summary

Brite Recruitment Ltd is seeking a Software Support Advisor (1st Line) in Dursley to provide first-line technical support and assist with installation and configuration of software products.

The role is hybrid: 4 days in the office and 1 day from home. A full driving licence and access to your own vehicle are required due to the office location.

Qualifications

• Previous experience within a Technical Support role.
• Strong problem solving and analytical skills.
• Effective written and verbal communication.
• Self-motivated with a positive attitude.
• Ability to work under pressure while maintaining quality and attention to detail.
• Full driving licence and access to own vehicle.

Responsibilities

• Provide prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions.
• Identify, diagnose, and resolve software-related problems and technical issues.
• Assist clients with installation and initial configuration of software products.
• Keep up-to-date with software updates and features, sharing knowledge with clients.
• Escalate complex issues to the 2nd Line Support teams.
• Offer basic training to clients on using the software effectively.
• Maintain accurate records of client interactions, issues, and resolutions.
• Assist in testing new software releases and updates to identify bugs.

Skills

Technical support

Problem solving

Communication

Self-motivated

Attention to detail

Driving licence

Job description

Software Support Advisor (1st Line)

Dursley
£28,000 + bonus + benefits

A provider of software solutions, is looking for a Software Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

You’ll joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!

BENEFITS

• Annual profit share bonus
• Health benefits
• As an Investor in People, our client commits to improve and progress their employees.
• 25 days annual leave (plus bank holidays)
• Good pension and healthcare schemes
• Predominantly working Mon-Fri 9am-6pm

RESPONSIBILITIES

As a Software Support Advisor your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Software Support Advisor, you must have:

• Previous experience within a Technical Support role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail
• A full driving licence and access to own vehicle