Software Operations Manager

Concept Information Technology; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading company in technology is seeking a Software Operations Manager to support public sector clients. This role, based in London with hybrid working options, requires expertise in operational management and stakeholder engagement, along with active SC clearance. Candidates should possess significant experience with software tooling and public sector processes.

Qualifications

• Proven Software Operations Management background with public sector experience.
• Active SC clearance required.
• Extensive knowledge of business management in large/complex organizations.

Responsibilities

• Ensure SaaS, Cloud, and installed software tools are delivered at high operational standards.
• Support strategic contract management for critical software tools.
• Collaborate with various teams to manage software operational issues.

Skills

Operational Management

Stakeholder Management

Governance & Reporting

Business Case Development

Problem Solving

Attention to Detail

Tools

AWS

GitHub

Docker

Google Sheets

Microsoft Excel

Job description

We are currently seeking a Software Operations Manager to work with our public sector client

6 months contract

Excellent day rate inside IR35

Location: London preferred 1 day a week, Bristol or Manchester – Hybrid working

The ideal candidates will have a proven Software Operations Management background within public sector experience holding active SC clearance.

Skills and responsibilities:

* Operational Management - Ensure critical SaaS, Cloud and installed software tools are delivered to a high-quality operational standard Work with the wider Technology and Security team, Finance and Procurement Teams, Business Operations leads, and the People Team. Act as the point of ownership, escalation, and resolution for software-related operational issues. Online job hunting tools
* Governance & Reporting - Support strategic contract management for critical software tools (e.g., AWS, GitHub, Docker)
* Business Case Development
* Actively manage stakeholders, identifying and managing relationships with and between internal and external stakeholders, communicating clearly and regularly with them.
* Have extensive knowledge and significant experience of business management (procurement, planning and reporting). Particularly managing the delivery of software tools and digital projects in a large/complex organisation.
* collaboration and operational delivery, including requirements gathering, problem solving.
* Are familiar with the public sector and government processes
* Can demonstrate administration, IT (particularly Google Sheets or Microsoft Excel) and support skills, with strong attention to detail

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Created on 04/06/2025 by Concept Information Technology