Software Installation Engineer

Siemens Healthineers; Crawley; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Varian, a Siemens Healthineers company, seeks an Installation Engineer to perform on-site and remote software installations and upgrades across the Varian software portfolio. Travel to customer sites will be required, with support for remote delivery and virtual environments.

Ideally based in the United Kingdom, the role involves collaboration with project management and local service teams to ensure successful installations while maintaining quality documentation and adherence to safety

Qualifications

• Proficient use of troubleshooting and debugging in complex environments.
• ,

Responsibilities

• Perform on-site and remote installations and upgrades of Varian software products.
• Work across physical and virtual environments, including operating systems, databases, networking technologies, and virtualization platforms.
• Review scopes of work to ensure all required hardware and software components are available prior to installation.
• Assess customer IT infrastructure and project plans to confirm alignment with documented installation requirements.
• Complete all required technical and quality documentation in accordance with Varian Quality processes and procedures.
• Maintain accurate customer system inventories using Site Equipment Configuration documentation or equivalent tools.
• Remain current on Varian products and technologies through internal and external training, certifications, and continuous learning.
• Create and maintain required accounts with Vendor Credentialing Systems (VCS) to support customer site access.
• Collaborate closely with project management, local service teams, and hardware installation teams to deliver world-class customer service.
• Perform upgrades, new installations, and team lead responsibilities on small to medium-scale software projects with limited supervision.
• Record detailed installation and upgrade activities in company systems to ensure accurate and up-to-date customer information.
• Maintain a high standard of professionalism, safety, and compliance with VMS guidelines and customer regulations when working on-site or remotely.
• Submit field service reports (FSRs), timesheets, and expense reports accurately and on time.
• Follow prescribed escalation and problem-resolution procedures, requesting technical support when required.
• Participate in planning calls, providing technical input and guidance as needed.
• Advise customers on Customer Technical Bulletins, Release Notes, and other product documentation, highlighting their importance.
• Provide technical guidance and mentoring to less experienced Installation Representatives.

Skills

Troubleshooting

Windows Server

Customer focus

English fluency

Networking

Citrix

VMware

Office tools

Travel readiness

Education

Associate degree

Tools

SharePoint

Microsoft Word

Microsoft Excel

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Controls the execution / installation of a technical discipline at the installation site.

Job Description

About Varian

At Varian, a Siemens Healthineers company, we bring together world-class talent to realize our vision of a world without fear of cancer. United by a shared purpose, we develop and deliver innovative, efficient, and easy-to-use oncology solutions that make a meaningful difference to patients and clinicians worldwide.

We are part of a global community of scientists, clinicians, developers, researchers, and technical professionals who continually push the boundaries of what is possible. Our inclusive culture values diversity of thought and experience, empowering individuals to contribute their full potential and drive positive, lasting impact.

If you are motivated by purpose and want to contribute to an important global mission, we would welcome your application.

Role Overview

This role is responsible for performing highly visible on-site and remote software installations and upgrades across the Varian software portfolio. The position requires a combination of technical expertise, customer focus, and the flexibility to travel to customer sites as required, while also supporting customers through remote delivery and virtual environments.

Location

Ideally based in United Kingdom, but this role is part of our global team and as such there could be additional travel within EMEA, imperative the Jobholder lives near a International Transport hub.

Key Responsibilities

• Perform on-site and remote installations, upgrades, troubleshooting, and diagnostics of Varian software products.
• Work across physical and virtual environments, including operating systems, databases, networking technologies, and virtualization platforms.
• Review scopes of work to ensure all required hardware and software components are available prior to installation.
• Assess customer IT infrastructure and project plans to confirm alignment with documented installation requirements.
• Complete all required technical and quality documentation in accordance with Varian Quality processes and procedures.
• Maintain accurate customer system inventories using Site Equipment Configuration documentation or equivalent tools.
• Remain current on Varian products and technologies through internal and external training, certifications, and continuous learning.
• Create and maintain required accounts with Vendor Credentialing Systems (VCS) to support customer site access.
• Collaborate closely with project management, local service teams, and hardware installation teams to deliver world-class customer service.
• Perform upgrades, new installations, and team lead responsibilities on small to medium-scale software projects with limited supervision.
• Record detailed installation and upgrade activities in company systems to ensure accurate and up-to-date customer information.
• Maintain a high standard of professionalism, safety, and compliance with VMS guidelines and customer regulations when working on-site or remotely.
• Submit field service reports (FSRs), timesheets, and expense reports accurately and on time.
• Follow prescribed escalation and problem-resolution procedures, requesting technical support when required.
• Participate in planning calls, providing technical input and guidance as needed.
• Advise customers on Customer Technical Bulletins, Release Notes, and other product documentation, highlighting their importance.
• Provide technical guidance and mentoring to less experienced Installation Representatives.

Minimum Required Skills And Knowledge

• Proficient computer usage, troubleshooting, and debugging skills.
• Professional experience with Microsoft-based server operating systems.
• Strong customer-focused mindset with excellent interpersonal and communication skills.
• Fluency in the local language and English, both written and spoken.
• Comprehensive knowledge of networking concepts and technologies.
• Functional knowledge of Citrix and VMware environments.
• Familiarity with business tools such as Microsoft Word, Excel, SharePoint, and time-reporting systems.
• Associate Degree or equivalent practical experience.
• 1–3 years of relevant, transferable experience in a technical or customer-facing role.
• Willingness and ability to travel to customer sites as required, alongside supporting remote and hybrid working models.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers' specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.