Customer Service Engineer

Siemens PLC; Tees Valley; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

26 days holiday + bank holidays

Generous pension contribution

Bonus and share scheme

Subsistence allowance

Job summary

Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer to install, troubleshoot, repair, and maintain high standard medical devices within Yorkshire & North-East England, with travel across the region.

Responsibilities include service, maintenance, updates, and installation in collaboration with the Customer Care Centre. Training centers in Europe and the USA will provide essential training, with mentoring and ongoing development.

Qualifications

• Strong IT, Microsoft Office and Networking Infrastructure skills.
• You must hold a full UK driving license.
• HNC/HND or equivalent in Electronics or Engineering is essential.
• Previous field service experience is desirable but not required as training is provided.
• Willingness to travel across the region and beyond as required.

Responsibilities

• Install, troubleshoot, repair and maintain Siemens Healthineers medical devices to a high standard.
• Work with Customer Care Centre to service and install products within your designated range.
• Escalate situations where customer satisfaction or contractual obligations are at risk.
• Maintain test equipment, tools and company property in good order.
• Interface with customers and staff at all levels to uphold company values.

Skills

IT skills

Microsoft Office

Networking

Driving license

Education

HNC/HND or equivalent in Electronics/Engineering

Job description

Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.

• Ensure material parts are processed in accordance with policy
• Maintain all test equipment, tools and company property in good and working order
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met
• Maintain good communications and team working with all Managers and Colleagues
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times
• Identify any opportunities to improve efficiency and effectiveness of team processes.
• Complete personal administration and company mandatory training in a timely and accurate manner
• Work as part of a multidisciplinary team within customer services to ensure our company values are achieved, Area covered is largely but not exclusively Yorkshire & North-East England. Good access to the A1 is desirable.
• A flexible approach to travel
• Essential training will be required in our European and USA training centres.
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process
• Projected dates for 1st stage interviews (via Teams) to be week commencing 2nd September. HNC/HND or equivalent in an Electronics or Engineering related field
• Previous Medical equipment experience not necessary as all relevant training will be provided.
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license. We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.
• A competitive salary
• Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Subsistence allowance to support daily meals
• Bonus and share scheme
• Access to our flexible benefits from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme
• Access to career development via apprenticeship levy to achieve external qualifications

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry, not react to it. That is why we will seek, implement and celebrate your best ideas in line with our strategy and ambitions.