Healthcare Software Installations Engineer: Onsite & Remote

Siemens Healthineers

Crawley

Hybrid

GBP 42,000 - 64,000

Full time

10 days ago

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Job summary

Varian, a Siemens Healthineers company, seeks an Installation Engineer to perform on-site and remote software installations and upgrades across the Varian software portfolio. Travel to customer sites will be required, with support for remote delivery and virtual environments.

Ideally based in the United Kingdom, the role involves collaboration with project management and local service teams to ensure successful installations while maintaining quality documentation and adherence to safety

Qualifications

Proficient use of troubleshooting and debugging in complex environments.
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Responsibilities

Perform on-site and remote installations and upgrades of Varian software products.
Work across physical and virtual environments, including operating systems, databases, networking technologies, and virtualization platforms.
Review scopes of work to ensure all required hardware and software components are available prior to installation.
Assess customer IT infrastructure and project plans to confirm alignment with documented installation requirements.
Complete all required technical and quality documentation in accordance with Varian Quality processes and procedures.
Maintain accurate customer system inventories using Site Equipment Configuration documentation or equivalent tools.
Remain current on Varian products and technologies through internal and external training, certifications, and continuous learning.
Create and maintain required accounts with Vendor Credentialing Systems (VCS) to support customer site access.
Collaborate closely with project management, local service teams, and hardware installation teams to deliver world-class customer service.
Perform upgrades, new installations, and team lead responsibilities on small to medium-scale software projects with limited supervision.
Record detailed installation and upgrade activities in company systems to ensure accurate and up-to-date customer information.
Maintain a high standard of professionalism, safety, and compliance with VMS guidelines and customer regulations when working on-site or remotely.
Submit field service reports (FSRs), timesheets, and expense reports accurately and on time.
Follow prescribed escalation and problem-resolution procedures, requesting technical support when required.
Participate in planning calls, providing technical input and guidance as needed.
Advise customers on Customer Technical Bulletins, Release Notes, and other product documentation, highlighting their importance.
Provide technical guidance and mentoring to less experienced Installation Representatives.