Onsite Service Engineer

Siemens Healthineers; Crawley; On-site; GBP 42,000 - 64,000; Full time

Job summary

Siemens Healthineers is seeking an on-site Service Engineer for the London area to maintain proton therapy equipment. The role involves direct customer site work, troubleshooting, and performance verification of PT devices, CT and radiology tech, with minimal travel.

You will also train customer staff, document activities, and uphold safety standards while collaborating in a small team across shifts, including nights and weekends.

Qualifications

• Experience in automation or medical device industry is required.
• Strong knowledge of electronics and mechanics, 3–5 years preferred.
• Solid hardware and software technical experience is expected.
• Background in electrical engineering, IT or mechanical disciplines.
• Ability to work in rotating shifts and irregular hours.
• Customer-focused attitude with good communication skills.
• Proficient with email, Word, Excel and PowerPoint.

Responsibilities

• Provide on-site maintenance and support for proton therapy equipment and related devices.
• Ensure proton therapy devices operate according to specifications and document KPIs.
• Troubleshoot issues, perform corrective and preventive maintenance.
• Train customer personnel on Varian products and procedures.
• Prepare installation and upgrade records in company systems.
• Work with a small team under limited supervision and uphold safety standards.

Skills

Automation

Electronics

Mechanics

IT background

Hardware & Software

Shift work

Customer focused

Interpersonal communication

English fluency

MS Office

Education

Electrical engineering/IT/mechanical background

Tools

SAP

ERP

Job description

Service Engineer - UCLH - London (On Site)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

See our Proton Solutions portfolio here: Proton Therapy | Varian

Scope Of Responsibilities

• Providing highly visible customer support through the performance of on‑site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices
• Controlling and ensuring that Proton Therapy (PT) device is performing according to specification
• Reporting and documenting key performance indicators on PT devices
• Troubleshooting, corrective and preventive maintenance
• Working on highly complex installation systems in Proton Therapy, including CT Scan and Radiology technology devices, directly on the customer site; no daily travelling will be required
• Assisting the customer with vacuum technology, motion control and robotics
• Acting as a trainer to the customer personnel on the Varian product
• Working in a small team requiring a minimum of supervision
• May be required to specialise in specific technical areas and have some level of cross‑functional and overall system knowledge
• Preparing detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other Varian Medical Systems functions
• Maintaining a high degree of professional knowledge and safety consciousness to perform activities under the safest working conditions, according to VMS guidelines

Skills & Experience Required

• Experience within automation or medical device industry
• Profound knowledge in electronics and mechanics, preferably 3 to 5 years dedicated experience
• Strong hardware and software technical experience
• Electrical engineering, IT or mechanical background – electronic or complex IT and software environment
• Willingness to work in a rotating shift pattern and during irregular working hours
• Demonstrates a customer‑focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in English, both written and spoken
• Familiar with business tools such as email, Microsoft Word, Excel, and PowerPoint

Other Desired Skills And Knowledge

• Preferred experience with proton systems
• Strong interest in new technology and learning new systems – continuous learning curve
• Sound computer usage and debugging skills
• Knowledge of network and networking techniques
• Solid understanding of imaging systems
• Experience with SAP or equivalent ERP product and productivity software desired
• Based within 1 hour of the site
• Ability to work a shift pattern that includes nights and weekends (service weekends during the year, normally 4 plus emergencies as and when they occur)
• Typical shift pattern: 2 weeks on day shift between 7am–3pm or 3pm–11am
• Night shift: every 5–6 weeks, a shift from Sunday 11pm to 7am the following day

As an equal opportunity employer, we welcome applications from individuals with disabilities.