Software Implementation Project Manager

Kinetic; Milton Keynes; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing days

Enhanced pension contributions

Volunteer days

Salary sacrifice for EV

Employee health check

Flexible benefits platform

Bonus scheme

Team socials and events

Learning opportunities

Job summary

Kinetic is seeking a Project Manager to lead customer implementations across student and commercial projects within the Professional Services team. You will own governance, financial performance, risk management and stakeholder engagement from initiation to delivery.

This fast-paced role requires organised, proactive handling of multiple projects, with responsibility for budgets, timelines and change control, while driving continuous improvement and best practices across the PMO.

Qualifications

• PRINCE2, APM PMQ or PMP qualification preferred
• Experience delivering software implementation projects
• Experience managing multiple projects in a fast-paced environment
• Strong commercial awareness including budgets, margins, billing and change control
• Proficient with project tools such as Monday.com, Jira and Salesforce
• Interest in using AI to automate and optimise workflows and a continuous improvement mindset
• Excellent communication and stakeholder management skills with clients and internal teams

Responsibilities

• Lead end-to-end delivery of customer implementations across student and commercial projects
• Oversee change requests, assessing impact on scope, timelines and cost, and ensuring they are agreed, documented and delivered
• Take ownership of project scope, timelines, budgets, and commercial performance
• Create and manage detailed project timelines in Monday.com, with delivery backlogs held in Jira
• Manage project administration in Salesforce, including budget tracking and billing
• Use AI tools to automate and optimise workflows and day-to-day project administration
• Facilitate project governance including RAID logs, change logs, status reporting, and meetings with clients and internal stakeholders
• Manage customer stakeholders, ensuring expectations are aligned and proactively addressed
• Identify and mitigate risks, dependencies, and change requests to protect commercial outcomes
• Monitor revenue, margins, and billable utilisation across projects
• Collaborate closely with Professional Services, Cloud Operations, Technical Services, Product, and Support teams to ensure smooth software delivery
• Support pre-sales activities and pipeline planning when required, providing delivery input and effort estimates
• Work as part of a wider PMO, drawing from a shared resource pool and balancing priorities across the portfolio
• Help implement best practice and continuous improvement activities across project delivery
• Help continuously improve project delivery frameworks, tools, and reporting standards

Skills

Project coordination

Stakeholder management

Budgeting

Risk management

AI workflow automation

Communication

Change control

Monday.com

Jira

Salesforce

Tools

Monday.com

Jira

Salesforce

Job description

Kinetic is seeking a Project Manager to lead customer implementations across student and commercial projects within the Professional Services team. You will own governance, financial performance, risk management and stakeholder engagement from initiation to delivery.

This fast-paced role requires organised, proactive handling of multiple projects, with responsibility for budgets, timelines and change control, while driving continuous improvement and best practices across the PMO.