Software General Manager

0201 CSC Computer Sciences Ltd; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

DXC Technology is seeking a Software General Manager to own a portfolio of Insurance Software customers, building long-term strategic relationships and delivering value for both customers and DXC.

The role requires leading end-to-end customer experiences, developing strategic account plans, and collaborating with Sales, Delivery, Pre-Sales, Product, Finance and Legal to drive growth in a complex insurance software environment.

Qualifications

• Strong insurance software experience
• Proven account management experience within software or technology
• Experience managing complex, high-value customer relationships
• Ability to build credibility with senior and C-suite stakeholders
• Strong commercial acumen including contracts, renewals, revenue and forecasting
• Experience developing strategic account plans and identifying growth opportunities
• Excellent relationship-building, communication, influencing and negotiation skills
• Ability to understand customer strategy and align priorities with technology solutions
• Collaborative approach to lead cross-functional teams
• Proactive, organized and solutions-focused

Responsibilities

• Own and develop a portfolio of strategic Insurance Software customer relationships
• Build trusted, long-term relationships with senior and C-suite stakeholders
• Take ownership of end-to-end customer experience, ensuring customers feel heard and supported
• Develop strategic account plans focused on customer success, retention and sustainable growth
• Understand each customer's business strategy, priorities and technology landscape
• Identify opportunities where DXC's software, services and capabilities can deliver additional value
• Collaborate with Sales, Pre-Sales, Delivery and Product to develop opportunities and solutions
• Lead customer governance and provide a clear point of contact for senior stakeholders
• Take commercial responsibility across accounts including contracts, renewals, revenue, forecasting and invoicing
• Proactively identify opportunities, challenges and risks and address them with the right teams
• Be a strong voice for customers internally and align priorities with DXC
• Build cross-functional teams and an environment of collaboration and accountability
• Strengthen customer satisfaction, advocacy and long-term partnerships

Job description

Job Description: Software General Manager – Insurance Software

DXC Technology is a leading global provider of core technology to the insurance industry, bringing together deep industry expertise, software and services to help insurers transform, modernise and grow. Across the UK and Ireland, our Insurance Software business supports around 180 customers across Life & Pensions, Commercial & Specialty and Reinsurance. From specialist organisations to some of the largest names in the market, our customers rely on our software to support critical areas of their businesses. With the Commercial & Specialty and Lloyd’s markets going through significant transformation, this is an exciting time to join us. We are looking for an experienced Software General Manager to take ownership of a portfolio of key Insurance Software customers and build long-term, strategic relationships that deliver real value for both our customers and DXC. This is a senior and highly visible role where insurance software experience and strong account management skills are essential. You'll bring commercial awareness, strong relationship-building skills and the confidence to engage with senior stakeholders, while working collaboratively across DXC to deliver great outcomes for our customers. The Opportunity At the heart of this role is relationships. You'll develop a deep understanding of your customers, their businesses, their priorities and where they want to go next. You'll use that insight to strengthen their partnership with DXC, ensure they are getting value from our solutions and identify opportunities for us to support them further. You'll have the autonomy to shape your customer relationships while being supported by an experienced network of colleagues across Insurance Software, Sales, Delivery, Pre-Sales, Product, Finance and Legal. It's a role with real scope to make an impact, build your profile and continue developing your career within DXC.

What You'll Be Doing

• Own and develop a portfolio of strategic Insurance Software customer relationships
• Build trusted, long-term relationships with senior and C-suite stakeholders
• Take ownership of the end-to-end customer experience, ensuring customers feel heard, understood and supported
• Develop strategic account plans focused on customer success, retention and sustainable growth
• Gain a detailed understanding of each customer's business strategy, priorities and technology landscape
• Identify opportunities where DXC's software, services and wider capabilities can deliver additional value
• Work collaboratively with Sales, Pre-Sales, Delivery and Product teams to develop opportunities and solutions
• Lead customer governance and provide a clear, consistent point of contact for senior stakeholders
• Take commercial responsibility across your accounts, including contracts, renewals, amendments, revenue, forecasting and invoicing
• Proactively identify opportunities, challenges and risks and bring together the right people to address them
• Be a strong voice for your customers internally, ensuring their priorities are understood across DXC
• Build effective cross-functional teams and create an environment of collaboration and shared accountability
• Strengthen customer satisfaction, advocacy and long-term partnerships

What We're Looking For

• Strong insurance software experience and a good understanding of the wider insurance market
• Proven account management experience within a software or technology environment
• Experience managing complex, high-value customer relationships
• An understanding of Commercial & Specialty, the Lloyd’s Market or Reinsurance would be highly valuable
• The ability to build credibility and trusted relationships with senior and C-suite stakeholders
• Strong commercial acumen, including experience of contracts, renewals, revenue and forecasting
• Experience developing strategic account plans and identifying opportunities for growth
• Excellent relationship-building, communication, influencing and negotiation skills
• An ability to understand a customer's strategy and connect their priorities with relevant technology and software solutions
• A collaborative approach and the ability to bring together different teams and perspectives
• Confidence navigating complex customer environments and resolving challenges constructively
• A proactive, organised and solutions-focused approach

We know that great candidates don't always match every point on a job description. If you have strong insurance software and account management experience, combined with the commercial and relationship skills to succeed in this role,

What You Can Expect from DXC

This is an opportunity to join a well-established Insurance Software business at a particularly exciting point for the insurance industry. You'll work with important customers, build influential relationships and have the opportunity to make a visible impact on their experience with DXC. You'll also have access to DXC's wider technology, services and partner ecosystem, giving you the opportunity to broaden your knowledge, increase your exposure and continue developing your career within a global organisation. We want this to be a role where you can bring your existing expertise while continuing to learn, grow and take on new opportunities.

Location

This is a hybrid role with weekly travel to London required.

Investment in Your Development

We are committed to investing in our people. You'll have access to learning and career development opportunities, structured induction, role-specific development, mentoring and support for relevant professional qualifications.

Our Culture

At DXC, we want everyone to feel they can contribute, develop and progress. We value different experiences, perspectives and ways of thinking and are committed to creating an inclusive environment where people feel supported, respected and able to be themselves.

Employee Benefits

DXC offers a competitive remuneration and flexible benefits package, including options to buy or sell annual leave, Private Medical Benefits, Dental and Travel Insurance, alongside access to employee discount.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.