Manager Client Success Manager

DXC Technology; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

DXC Technology is seeking a Customer Success Manager for its Insurance Software group in the London market. You will act as a strategic advisor to leading brokers, carriers, MGAs, and delegated authority businesses, helping maximise value from digital, workflow, and AI-enabled solutions.

You will build trusted relationships, drive adoption, navigate executive governance, and shape customer success plans that deliver measurable business outcomes and sustained value realization.

Qualifications

• Several years in Customer Success, Consulting, Professional Services, Account Management, or related role.
• Strong knowledge of London Market insurance operations and workflows.
• Experience working with brokers, carriers, MGAs, or delegated authority businesses.
• Proven ability to manage senior stakeholder relationships and influence executive audiences.

Responsibilities

• Develop trusted relationships with business, operational, and technology stakeholders.
• Act as the primary advocate for customers within the Smart Apps organisation.
• Facilitate executive governance meetings, strategic reviews, and success planning sessions.
• Partner with customers to align solutions with their long‑term business objectives.

Skills

Relationship building

London Market insurance

Stakeholder management

Enterprise software

SaaS

Digital transformation

Communication

Tools

ServiceNow

Job description

Job Description

We're building something special at DXC Technology!! DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

In our

Job Description

We're building something special at DXC Technology!! DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

In our Insurance Software organisation, we’re shaping the digital future of insurance across EMEA through innovation, expertise, and a culture built on trust, autonomy, and collaboration. We operate in a flexible, open environment where proactive minds thrive, ideas turn into action, and continuous learning keeps our teams at the forefront of the industry. When you join DXC, you’re joining a community of specialists who inspire, support, and recognise one another.

Are you passionate about helping insurance organisations transform the way they work? Do you combine deep London Market expertise with a talent for building trusted customer relationships and delivering measurable business outcomes?

We are looking for a Customer Success Manager to join our growing Smart Apps team in the UK. In this highly visible role, you will act as a strategic advisor to some of the leading brokers, carriers, MGAs, and delegated authority businesses in the London Market, helping them maximise the value of innovative digital, workflow, and AI-enabled solutions.

This is an exciting opportunity to influence customer strategy, drive transformation, and play an active role in shaping the future of insurance operations.

What You’ll Be Doing

• Develop trusted relationships with business, operational, and technology stakeholders.
• Act as the primary advocate for customers within the Smart Apps organisation.
• Facilitate executive governance meetings, strategic reviews, and success planning sessions.
• Partner with customers to align solutions with their long‑term business objectives.

• Create and execute customer success plans aligned to measurable business outcomes.
• Promote adoption of Smart Apps capabilities, workflows, and AI-driven innovations.
• Monitor KPIs and success metrics to ensure customers achieve maximum value.
• Communicate business impact and return on investment to executive stakeholders.

• Advise customers on best practices across the insurance lifecycle, including:
  • Submissions and placement
  • Policy administration and servicing
  • Claims management
  • Bordereaux processing
  • Delegated authority operations
• Support customers through business process transformation and modernisation initiatives.
• Ensure solutions align with regulatory and operational expectations across the London Market.

• Collaborate with Product, Delivery, and Implementation teams throughout onboarding and deployment.
• Manage customer escalations and drive resolution of complex issues.
• Identify opportunities to optimise usage, expand adoption, and unlock additional value.
• Champion continuous improvement and customer satisfaction.

• Gather and communicate customer feedback to Product and Engineering teams.
• Share industry insights and emerging market trends.
• Help shape future roadmap priorities and innovations across the Smart Apps portfolio.

What We’re Looking For

Essential Skills & Experience

• Several years experience in Customer Success, Consulting, Professional Services, Account Management, or a related customer‑facing role.
• Strong knowledge of London Market insurance operations and workflows.
• Experience working with brokers, carriers, MGAs, or delegated authority businesses.
• Proven ability to manage senior stakeholder relationships and influence executive audiences.
• Experience working with enterprise software, SaaS, workflow, or digital transformation solutions.
• Excellent communication, presentation, and relationship‑building skills.

Desirable Experience

• Experience with ServiceNow, workflow automation platforms, or AI‑enabled business applications.
• Understanding of digital transformation and operational change programmes.
• Background in insurance technology or insurance software solutions.

What Success Looks Like

• High levels of customer adoption and engagement.
• Measurable business outcomes and value realisation.
• Strong customer retention and growth.
• Positive executive stakeholder feedback and advocacy.
• Successful implementations with accelerated time‑to‑value.
• Meaningful contributions to product innovation and market strategy.

Why Join Us?

• Work with some of the most recognised organisations in the London insurance market.
• Influence strategic transformation programmes and digital innovation initiatives.
• Collaborate with industry experts across insurance, technology, and customer success.
• Help shape the future of AI‑enabled insurance operations.
• Be part of a supportive and inclusive team where your ideas and expertise make a real impact.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.