Business Analyst

GBA5 EntServ UK Limited; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

DXC Technology is seeking an experienced Business Analyst to support Insurance Software & BPS transformation, turning customer and market needs into clear, prioritized requirements. You’ll work across business, transformation, architecture and delivery teams to define what needs to change, why it matters, and how success will be measured.

You’ll help establish evidence-based acceptance criteria, maintain traceability to the original business need, and ensure delivery aligns with measurable

Qualifications

• Strong business analysis experience in complex transformation or change programmes.
• Experience in banking, insurance or London Market would be valuable.
• Excellent written and verbal communication with stakeholders at multiple levels.
• Ability to define measurable outcomes and robust acceptance criteria.

Responsibilities

• Engage with customers and stakeholders to understand business and market needs and translate them into clear, structured and prioritised requirements.
• Analyse existing business processes to understand the current position, identify opportunities for change and help define future requirements.
• Elicit, analyse and document requirements to a consistent standard, enabling solutions to be effectively designed, built and tested.
• Connect requirements to measurable business outcomes and maintain traceability from the original need through to implementation.
• Work with the Business Analysis Lead and wider stakeholders to define meaningful outcome measures and clear, testable acceptance criteria.
• Support stakeholders in prioritising requirements according to business needs and expected outcomes.
• Ensure requirements are reviewed, agreed and formally signed off before progressing into build.
• Work collaboratively across transformation, architecture, change and delivery teams to clarify requirements and resolve ambiguity.
• Assess proposed changes and understand their potential impact on existing requirements, processes and agreed outcomes.
• Highlight material impacts to the Business Analysis Lead before commitments are made.
• Support solution validation to ensure what is delivered meets the agreed business need and acceptance criteria before cutover.
• Maintain high standards of Business Analysis documentation and contribute to a consistent approach across the wider transformation programme.

Job description

Job Description: DXC Technology is a global technology services company with a long-established Insurance Software & Business Process Services (ISB) business supporting customers across the global insurance industry. Our Insurance Software & BPS business provides software and services across life, wealth, health, commercial & specialty, property & casualty and reinsurance. DXC is also a key partner to the London Market, supporting customers with technology, digital transformation and business process services. As a leading provider of core technology to the insurance industry, DXC helps insurers protect their technology investments, extend their capabilities and transform their operations at a pace aligned with their business needs. Our portfolio includes the DXC Assure Platform and a broad range of insurance software, technology and services supporting customers globally. This is an exciting time to join our Insurance Software business as we continue to support customers through changing market demands, digital transformation and the evolution of the London Market.

The Opportunity

We’re looking for an experienced Business Analyst to join our Insurance Software & BPS transformation environment, helping turn customer, market and business needs into clear, prioritised and actionable requirements. Working across business, transformation, architecture, change and delivery teams, you’ll help establish what needs to change, why it matters and what successful delivery looks like. You’ll bring structure and clarity to complex and sometimes ambiguous requirements, ensuring they are documented consistently, traceable to the original business need and linked to measurable outcomes. This is a hands‑on Business Analyst role with involvement throughout the change lifecycle, from understanding business processes and gathering requirements through to defining acceptance criteria, supporting delivery and validating that solutions meet the agreed business need before cutover. Experience within banking, insurance or the London Market would be particularly valuable.

What You’ll Be Doing

• Engage with customers and stakeholders to understand business and market needs and translate them into clear, structured and prioritised requirements.
• Analyse existing business processes to understand the current position, identify opportunities for change and help define future requirements.
• Elicit, analyse and document requirements to a consistent standard, enabling solutions to be effectively designed, built and tested.
• Connect requirements to measurable business outcomes and maintain traceability from the original need through to implementation.
• Work with the Business Analysis Lead and wider stakeholders to define meaningful outcome measures and clear, testable acceptance criteria.
• Support stakeholders in prioritising requirements according to business needs and expected outcomes.
• Ensure requirements are reviewed, agreed and formally signed off before progressing into build.
• Work collaboratively across transformation, architecture, change and delivery teams to clarify requirements and resolve ambiguity.
• Assess proposed changes and understand their potential impact on existing requirements, processes and agreed outcomes.
• Highlight material impacts to the Business Analysis Lead before commitments are made.
• Support solution validation to ensure what is delivered meets the agreed business need and acceptance criteria before cutover.
• Maintain high standards of Business Analysis documentation and contribute to a consistent approach across the wider transformation programme.

What Success Looks Like

• Customer, business and market needs are translated into clear and prioritised requirements.
• Requirements are documented consistently, traceable and formally agreed before build begins.
• Business processes and the impact of proposed changes are properly understood.
• Requirements remain connected to measurable business outcomes throughout the transformation lifecycle.
• Clear and testable acceptance criteria are established.
• Change impacts are understood before commitments are made.
• Delivery and testing teams have the clarity they need to work confidently against agreed requirements.
• Solutions are validated against the original business need and agreed acceptance criteria before cutover.

What We’re Looking For

• Strong Business Analysis experience gained within complex transformation or change programmes.
• Banking, insurance or London Market experience, which would be highly desirable.
• Strong process analysis and requirements-management experience.
• Experience eliciting, analysing, documenting and prioritising business requirements.
• Experience maintaining requirements traceability from initial business need through to implementation.
• The ability to create clear, concise and testable requirements to a consistent standard.
• Experience defining measurable outcomes and robust acceptance criteria.
• Experience supporting requirements sign-off and maintaining effective control as requirements move into build.
• The ability to assess the impact of proposed changes on requirements, processes and outcomes.
• Experience supporting solution validation against agreed business needs and acceptance criteria.
• Experience working collaboratively across business, transformation, architecture, change and delivery teams.
• Strong stakeholder‑management skills and the confidence to constructively challenge when requirements are unclear or incomplete.
• Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at different levels.
• A structured, analytical approach with strong attention to detail while maintaining sight of the wider business outcome.

Key Relationships

• Business Analysis Lead
• Transformation Portfolio Lead
• Enterprise Architect
• Change Manager
• Heritage Transformation Lead
• Heritage+ Transformation Lead
• Market Change Transformation Lead
• BPS Transformation Lead
• Work-package Leads

Why Join DXC?

This is an opportunity to join an established global insurance technology business and contribute to a significant transformation environment. DXC's Insurance Software business supports insurance organisations with technology that sits at the heart of their operations, while its London Market presence combines software, transformation and business process capabilities. You won’t simply be documenting requirements. You’ll help connect customer needs, business processes, transformation priorities and measurable outcomes, giving teams a strong foundation from which to deliver successful change. If you enjoy getting underneath complex problems, bringing structure to ambiguity and working with a broad range of stakeholders to turn business needs into successful outcomes, this is an opportunity to make a visible contribution within DXC’s Insurance Software & BPS business.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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About DXC Technology

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry‑Specific Software Solutions, DXC modernises, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.