Software Engineer, Salesforce (Integrations)

Dialpad; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Dialpad, the AI platform for customer experience, seeks a Software Engineer on the Integrations team to advance our native Salesforce integration and other critical apps. You will collaborate with engineering, product, and business leaders, and engage external stakeholders to deliver seamless data flows across systems.

This role reports to the Director of Engineering in London and is hybrid, requiring 2–3 days in the office.

Qualifications

• 3+ years of professional software engineering experience.
• Experience with at least one OO language, especially Java or Python.
• Experience with Agile development.
• Testing, debugging, and troubleshooting skills.
• Effective communication skills.
• Collaborative & team player, but able to work independently & autonomously.
• Agentic AI experience.
• Usage of AI coding assistants (Claude, Gemini, etc.) for coding tasks.
• Salesforce experience and Apex knowledge.
• Experience building integrations.
• Proficiency with ETL data pipelines.

Responsibilities

• Develop and maintain Dialpad’s Salesforce integration.
• Develop other Dialpad integrations.
• Write architectural design & specification documents.
• Develop well-tested features with unit tests.
• Write clean, modular, and maintainable code with tests.
• Participate in code reviews for quality and scalability.
• Assist with emerging Agentic AI technologies & initiatives.
• Work with Stack: Apex, Python, Vue.js, Redis, Google Cloud.

Skills

3+ years experience

Java or Python

Agile development

Testing & debugging

Effective communication

Collaborative & autonomous

Agentic AI experience

AI coding assistants

Salesforce experience

Apex

Integration development

ETL pipelines

Tools

Salesforce

Apex

ETL pipelines

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s native Salesforce integration, along with other critical apps. These integrations enable real-time automations and data transfers between Dialpad and key complementary systems, ensuring our mutual customers have a seamless unified experience. You’ll collaborate closely with engineering, product, and business leaders, as well as external stakeholders, with a particular focus on enhancing our Salesforce integration.

This position reports to our Director of Engineering in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.

What you’ll do

• Develop and maintain Dialpad’s Salesforce integration.
• Contribute to the development of other Dialpad integrations.
• Write architectural design & specification documents.
• Develop well-tested features with appropriate test hooks, resulting in low defect reports.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Assist with emerging Agentic AI technologies & initiatives.
• Tech Stack: Apex, Python, Vue.js, Redis, Google Cloud.

Skills you'll bring

• 3+ years of professional experience as a Software Engineer.
• Experience with at least one object-oriented programming language, especially Java or Python.
• Experience with Agile development methodologies.
• Testing, debugging, and troubleshooting skills.
• Effective communication skills.
• Collaborative & team player, but also able to work independently & autonomously.
• Pragmatic approach to solving problems while balancing business goals.
• Agentic AI experience.
• Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.
• Salesforce experience.
• Apex programming language experience.
• Experience building integrations.
• Proficiency with ETL data pipelines.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.