Software Development Engineer III, Amazon Customer Service

Amazon; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a passionate Software Development Engineer to join their Customer Service team. In this dynamic role, you will tackle complex technical challenges and drive automation to enhance customer satisfaction. You will lead a talented team, fostering innovation while ensuring high standards in software design and operational excellence. This position offers a unique opportunity to work with cutting-edge technologies and make a significant impact on customer experiences. If you're a problem-solver with a strong analytical mindset and a commitment to teamwork, this role is perfect for you.

Qualifications

• 6+ years of software development experience with strong programming skills.
• Experience in leading design and architecture of systems.

Responsibilities

• Lead the development of innovative solutions to improve customer experience.
• Mentor team members and advocate for operational excellence.

Skills

Problem Solving

Analytical Skills

Team Leadership

Software Development

Mentoring

Operational Excellence

Education

Bachelor's degree in Computer Science

Tools

AWS

Job description

Software Development Engineer III, Amazon Customer Service

Amazon’s Customer Service organization is looking to expand its software engineering team to help drive automation and defect reduction for customers. We are searching for passionate software development engineers to solve complex technical problems and to work with engineering and business teams distributed across the globe.

CS is the heart of Amazon, our vision is to be "Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online."

Key job responsibilities

The successful candidate will work within the Amazon Stores Customer Service (ASCS) Product and Tech team and own the delivery of technical changes from a strong roadmap of projects.

A successful senior engineer in this role is:

1. Highly analytical: You solve problems in ways that can be backed up with verifiable data. You focus on driving processes, tools, and statistical methods which support rational decision-making.
2. Team obsessed: You help lead and grow your team members to achieve results. You foster the creative atmosphere to let engineers innovate, while holding them accountable for making smart choices and delivering results.
3. You’re aspiring, yet humble: You recognize that there’s always opportunity for improvement and use introspection and feedback from teammates and peers to raise the bar for your team.
4. Engaged by ambiguity: You're able to explore new problem spaces with unique constraints and thus non-obvious solutions; you’re quick to identify any gaps in the team and the right person to fill them to best deliver value to customers.

You will identify problems and develop solutions; you embrace performance metrics and measurement techniques because they help you assess how well system-related services are running. You are customer-obsessed and think about what you can do to make their experience better.

A day in the life

As a Software Development Engineer in ASCS Product and Tech, you will take the lead on building innovative solutions and to address the root causes of defects for Amazon's customer.

As a Sr. SDE in ASCS Tech and Product, you will:

1. Be the technical overseer for the team: set a high bar for software designs and mechanisms for software creation and maintenance.
2. Mentor engineers to help grow their potential.
3. Think long-term on behalf of the systems, their impact, and sustainability.
4. Advocate for operational excellence.
5. Well-versed in scalable system design leveraging Amazon and AWS tooling.
6. Create mechanisms and give feedback to streamline team processes.
7. Effectively articulate technical problems and solutions to non-technical audiences.

BASIC QUALIFICATIONS

• 6+ years of non-internship professional software development experience.
• 6+ years of programming with at least one software programming language experience.
• 6+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
• Experience as a mentor, tech lead or leading an engineering team.

PREFERRED QUALIFICATIONS

• 6+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.
• Bachelor's degree in computer science or equivalent.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.