Account Director (Software / IT Services)

Delaney & Bourton; Greater London; Remote; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Account Director to foster growth within existing enterprise accounts. This role focuses on building strong relationships with C-suite executives, ensuring customer satisfaction, and identifying new opportunities for expansion. The ideal candidate will have a proven track record in account management and a deep understanding of the tech consultancy landscape. Join a forward-thinking company that is poised for significant growth and be a key player in driving digital transformation for its clients. If you're passionate about creating value and enhancing customer experiences, this is the perfect opportunity for you.

Qualifications

• Experience in managing high-value customer accounts.
• Ability to create and execute account growth plans.

Responsibilities

• Act as a trusted advisor to C-suite executives.
• Identify and maximize opportunities for business growth.

Skills

Account Management

Relationship Building

Strategic Planning

Customer Satisfaction

Job description

Account Director (Software / IT Services)

Role: Enterprise Account Director (Software)

Location: Remote, travel where needed

Business:

This role is purely focused on Account Growth and success. It won’t be targeting new logos. This role will be working closely with CTO's/CIO's/CDO's and become a trusted partner, to help support their digital transformation.

A hugely well-respected, well-established Tech consultancy who provide several services largely relating to Software Development, Web and Digital across several enterprise brands.

Having sustained continued growth over the last decade, the business is now well primed to look at almost doubling their growth over the next couple of years.

Role:

As an Account Director, you’ll work strategically to understand their current customers challenges and help to identify opportunities for business growth. This will suit someone who’s used to owning the relationships with 1 or 2 large Accounts. You’ll be used to working with cross-functional teams largely made up of (developers, business analysts, project managers, testers and more).

The roles success will be identified by customer happiness and new initiatives within your customer portfolio.

Key focuses will include:

• Acting as a trusted advisor within your customer portfolio (largely working with C-suite) to ensure the business is delivering value, and to maximise opportunities for business growth within accounts.
• Penetrate and expand within your customer accounts, building relationships through introductions.
• Constantly evolving with the customer, and seeking opportunities for growth.
• Creating, owning and running customer growth plans, opportunities and sales processes.

What we are looking for:

• Someone who has experience building relationships and creating opportunities within accounts – we’re after someone that creates account growth plans, and can help to unlock opportunity.
• We need someone that’s managed between 1-3 high value customers.
• A trusted partner, and someone who ensures customer satisfaction.
• Someone that has experience working for either a Tech business that offers a solution, or a consultancy that delivers a service-based offering to enterprise customers.

Role can be based anywhere in the UK, including Leeds, Newcastle, Manchester, Liverpool, Nottingham, Birmingham, York, Derby, Coventry, Hull.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Information Services