Software Customer Success & Insights Specialist

Adria Solutions Ltd; Knutsford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Adria Solutions Ltd is seeking a Customer Support Specialist for a growing software company based in Knutsford. You will respond to customer enquiries, understand requirements and help users maximise product value.

The role emphasizes analyzing feedback and collaborating with product, marketing and other teams to drive improvements. Ideal candidates will have 2–3 years in a customer-facing role, a 2:1+ degree, strong data analysis, and excellent communication.

Qualifications

• 2–3 years in a customer-facing role is essential.
• Bachelor’s degree graded 2:1 or above required.
• Strong data analysis skills to inform decisions.
• Excellent communication and collaboration abilities.
• Ability to understand customer needs and respond with empathy.
• Strong organisational skills and problem-solving approach.

Responsibilities

• Respond to inbound customer enquiries with clear, practical solutions.
• Understand customer requirements and help users make effective use of the products.
• Gather and analyse feedback to identify improvement opportunities.
• Work with product, marketing and other teams to turn insights into action.
• Improve support processes and customer interactions using technology and automation where appropriate.
• Take ownership of issues and coordinate with colleagues to resolve them.

Skills

Customer-facing experience

Data analysis

Communication

Collaboration

Empathy

Organisation

Problem solving

CRM (Salesforce)

Education

Bachelor’s degree (2:1+)

Tools

Salesforce

Job description

Adria Solutions Ltd is seeking a Customer Support Specialist for a growing software company based in Knutsford. You will respond to customer enquiries, understand requirements and help users maximise product value.

The role emphasizes analyzing feedback and collaborating with product, marketing and other teams to drive improvements. Ideal candidates will have 2–3 years in a customer-facing role, a 2:1+ degree, strong data analysis, and excellent communication.