Software/Applications Support - GROWING FS BUSINESS - LION

Interface Recruitment; Leeds; On-site; GBP 28,000 - 40,000; Full time

Job summary

Interface Recruitment is seeking a Software / Applications Support Analyst to join a fast-growing UK business in Leeds. You will provide 1st/2nd line support for the main customer management application, load new account purchases and ensure data quality within SLAs, and manage bulk account movements across systems.

You will monitor data, generate reports and work with stakeholders to document business rules, with an eye toward automation of manual tasks.

Qualifications

• Experience using MS Excel for the manipulation of data.
• Experience in a Service/Helpdesk environment.
• Experience in a financial services environment would be desirable.

Responsibilities

• First/Second-line support for main customer management application.
• Responsible for the loading of new account purchases into the main customer management application, ensuring data quality and within the agreed SLAs.
• Bulk account management – according to business needs, agreed SLAs and pre-defined business rules, as needed. Liaise with the business to agree and document business rules.
• Bulk trace systems management – using a variety of applications, according to agreed business needs, SLAs and pre-defined business rules
• Day-to-day management of a key customer communication channels, ensuring quality of data and adherence to deadlines
• Reproduction of customer communication documentation
• Develop an in depth knowledge of the key applications used within the team to enable early identification of issues to provide a proactive approach to a solution
• You will also be responsible for system monitoring & reporting, data analysis & investigations whilst supporting routes to automation for manual tasks.

Skills

Excel

Data analysis

Problem solving

Tools

Crystal Reports

SQL

Job description

A rare and exciting opportunity to join one of the fastest growing companies in the UK. We are looking for a Software / Applications Support Analyst who truly wants to make an impact on the organisation. We have a strong track record of sustainable growth which is set to continue - the team that helps to deliver that will be rewarded for their contributions with a competitive package including market rate salaries, flexible benefits and annual bonus.

This role is integral in supporting various business systems, primarily the central system used by the call centre staff. You will action a variety of daily tasks which carry out, analyse or monitor data for bulk account movements across the different systems.

Responsibilities include

• First/Second-line support for main customer management application
• Responsible for the loading of new account purchases into the main customer management application, ensuring data quality and within the agreed SLAs
• Bulk account management – according to business needs, agreed SLAs and pre-defined business rules, as needed. Liaise with the business to agree and document business rules.
• Bulk trace systems management – using a variety of applications, according to agreed business needs, SLAs and pre-defined business rules
• Day-to-day management of a key customer communication channels, ensuring quality of data and adherence to deadlines
• Reproduction of customer communication documentation
• Develop an in depth knowledge of the key applications used within the team to enable early identification of issues to provide a proactive approach to a solution

You will also be responsible for system monitoring & reporting, data analysis & investigations whilst supporting routes to automation for manual tasks.

ESSENTIAL

• Experience of using MS Excel for the manipulation of data

DESIRABLE

• Experience in a Service/Helpdesk environment
• Experience of SQL or Crystal reporting
• Experience in a financial services environment would be desirable.