Mobile Soft Services Supervisor

OCS; United Kingdom; Remote; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Digital Learning

Discounts

Flexible Pay

Award-winning employer

Job summary

OCS UK & Ireland is seeking an experienced supervisor to lead cleaning and soft services staff across multiple sites. You will plan rotas, oversee attendance, conduct welfare checks and drive performance reviews while ensuring safety and COSHH compliance.

The role requires strong communication, practical problem-solving and the ability to coordinate contractors, audits and daily service delivery in a fast-paced facilities environment.

Qualifications

• Experience supervising facilities or service-led operational teams across multiple sites.
• Plan rotas, manage absences and prioritise competing tasks across a portfolio.
• Conduct welfare checks, return-to-work conversations and performance follow-ups.
• Knowledge of cleaning standards, COSHH, PPE and basic risk assessment.
• Prepare records, risk assessments and permits; use digital systems and handhelds.
• Communicate clearly with employees, clients and contractors.
• Maintain a calm, fair approach to changing operational demands.
• Hold a Full UK driving licence to travel between sites.

Responsibilities

• Provide day-to-day supervision and practical support to cleaners and soft services staff.
• Conduct site visits, welfare conversations and team briefings.
• Complete inductions, probation, and performance reviews.
• Manage attendance, conduct and performance matters with HR guidance.
• Coordinate mandatory training and maintain records.
• Plan rotas and ensure service standards are met across sites.
• Oversee stock, equipment and housekeeping of sites; ensure safety compliance.
• Support project work, subcontractors and contractor permits where needed.
• Build professional relationships with site customers and teams.

Skills

Team supervision

Rotas planning

People conversations

COSHH basics

Documentation

Clear communication

Calm under pressure

Driving licence

Education

BICSc qualification

IOSH/NEBOSH

Risk assessment training

CAFM/workforce scheduling

Job description

About The Role

Key responsibilities

People supervision and support

• Provide visible day-to-day supervision, guidance and practical support to cleaners and other soft services staff across the portfolio.
• Carry out regular site visits, welfare conversations, team talks, briefings and employee check-ins.
• Complete employee inductions, probation or performance reviews and other required people-management documentation.
• Conduct return-to-work conversations promptly following sickness absence, recording agreed actions and escalating health, attendance or support concerns in line with company procedure.
• Support the management of attendance, conduct and performance matters fairly and consistently, seeking guidance from the line manager or HR where required.
• Coordinate mandatory training and e-learning, maintain accurate records and follow up outstanding completion.
• Promote a respectful, inclusive and safety-focused working environment, ensuring colleagues understand the standards expected of them.

Cleaning delivery and workforce cover

Take operational responsibility for the day-to-day staff cleaning provision, periodic cleaning, security, guest liason and agreed soft services activities across allocated sites.

• Plan rotas and allocate work so that cleaning schedules, contractual frequencies and service standards are consistently achieved.
• Manage annual leave, sickness and other absences, arranging suitable cleaning cover and communicating changes to relevant site contacts.
• Coordinate overtime requirements and, where approved, provide practical cleaning support to maintain essential service delivery.
• Complete cleaning inspections and audits, agree corrective action plans and follow actions through to closure.
• Survey and schedule ad hoc cleaning or soft services requests, confirming scope, labour, materials and access requirements before work begins.
• Support washroom services, porterage, landscaping, car-parking activities and other associated services when required by the contract.

Health safety and compliance

• Maintain a safe working environment and ensure staff comply with relevant health and safety arrangements, safe systems of work and personal protective equipment requirements.
• Prepare, review and update task risk assessments and method statements within the role's level of competence, consulting affected employees and escalating specialist or higher-risk matters to the appropriate manager or competent person.
• Prepare, coordinate and, where formally authorised, issue or close permits to work in accordance with site procedures; verify that required controls, approvals and isolations are in place before work starts.
• Carry out scheduled health and safety inspections, report hazards and near misses, and ensure corrective actions are recorded and completed.
• Ensure cleaning records, site files, COSHH information, training records and other compliance documents are current, accurate and available for audit.
• Brief employees and contractors on relevant site rules, risk controls, emergency arrangements and permit conditions.

Stock equipment and logistics

• Monitor cleaning materials, consumables, chemicals, PPE and equipment levels across the portfolio, maintaining sufficient stock without unnecessary over-ordering.
• Arrange the safe and efficient movement of stock and equipment between sites to respond to operational priorities and prevent service disruption.
• Maintain accurate stock records, complete regular checks and report losses, damage, shortages or replacement needs.
• Ensure chemicals and equipment are stored, labelled, transported and used safely, with current COSHH assessments and safety information available.

Projects contractors and permits

• Assist managers with cleaning mobilisations, service improvements, periodic works and wider contract projects, providing site information and coordinating local activity.
• Support the planning and delivery of project work by confirming scope, access, programme, staffing, materials, risk controls and communication requirements.
• Liaise with subcontractors and service partners, checking that required competence information, RAMS, insurance, permits and site approvals are in place before work starts.
• Escort contractors where required, monitor work against the agreed scope and report or resolve service, safety and quality issues.
• Keep appropriate project, permit and completion records and provide clear progress updates to the responsible manager and client contact.

Client service administration and reporting

• Build professional working relationships with site customers, employees, managers and service partners, responding promptly and constructively to issues.
• Maintain accurate records on the relevant CAFM, HR, training and contract systems and ensure documents are uploaded within required timescales.
• Check and submit accurate timesheets, overtime information and other payroll inputs for approval and processing.
• Provide regular updates on staffing, cover, audit performance, stock, risks, incidents, projects and outstanding actions.
• Undertake other reasonable duties consistent with the level and purpose of the role.

Resource responsibilities

The role will supervise cleaning and soft services employees assigned to the relevant sites and may coordinate subcontractors carrying out approved works. The postholder will control cleaning materials, consumables, equipment and associated records within delegated authority. Any financial approvals, formal disciplinary decisions, high-risk work or specialist technical matters must be referred to the appropriate manager or authorised competent person.

Person specification

Essential

• Experience supervising facilities or another service-led operational team across one or more sites.
• Ability to organise rotas, absence cover, workloads, stock movements and competing priorities across a portfolio.
• Experience conducting employee conversations, including welfare checks, return-to-work discussions and performance follow-up.
• Working knowledge of cleaning standards, safe working practices, COSHH, PPE and basic risk assessment principles.
• Ability to prepare clear records, risk assessments, permits and operational reports, using digital systems and handheld technology.
• Clear, confident communication with employees, clients, managers and contractors.
• A practical, fair and calm approach, with the resilience to manage changing operational demands.
• Full UK driving licence or ability to travel reliably between contract sites where required.

Desirable ( or be willing to gain)

• BICSc, cleaning-related NVQ or equivalent soft services qualification.
• IOSH, NEBOSH or another relevant health and safety qualification.
• Training in risk assessment, COSHH, permit-to-work systems or contractor management.
• Experience using CAFM, workforce scheduling, payroll or audit systems.

Other requirements

The role requires regular travel between sites and may occasionally require early starts, late finishes or additional support outside normal hours to respond to operational needs. The postholder must work within company policies, client procedures, delegated authority and their own level of training and competence

Working hours

Working 8 hours per day with the flexibility for early starts, late finishes and possible overnight stops if needed.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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