Soft Services Manager

Amey Ltd; East Hagbourne; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

Company pension

Flexible benefits

Job summary

Amey Ltd at NRS Harwell invites applications for a Soft Services Manager to lead Cleaning, Portering and Grounds Maintenance across the Harwell estate. You will manage operations, build strong client relationships and drive performance in a regulated environment.

The role requires proven facilities management leadership, strong safety focus, and the ability to develop teams and optimize service delivery. BPSS clearance and site security training are required.

Qualifications

• Strong leadership and people management capabilities.
• Excellent stakeholder engagement and client relationship management.
• Strong organisational skills with budgets, resources, audits and KPI oversight.
• Proactive, solutions-focused mindset with decisiveness to drive improvements.
• Full UK driving licence and competent IT skills (Microsoft Office).
• Experience managing Cleaning Services and Grounds Maintenance within FM.
• Experience managing teams and subcontractors.
• Experience operating in a highly regulated environment.
• Knowledge of RAMS, COSHH and risk assessments.

Responsibilities

• Lead the safe, compliant delivery of Cleaning, Portering and Grounds Maintenance across the NRS Harwell estate.
• Act as primary operational contact for Soft Services with NRS stakeholders.
• Manage operational teams and supply chain partners to meet KPIs, SLAs and customer expectations.
• Drive continuous improvement through audits, inspections and corrective actions.
• Ensure health, safety, environmental and security requirements are met, including RAMS and safe systems of work.

Skills

Leadership

Stakeholder mgmt

Budget mgmt

H&S knowledge

People mgmt

IT skills

Job description

Permanent, Full Time
Location: NRS Harwell, Didcot
Salary: Competitive Salary + Amey Benefits Package

Join Our Team

We are excited to offer a fantastic opportunity for a Soft Services Manager to join Amey at NRS Harwell, one of the UK's most strategically important and highly regulated sites.

Working within our Facilities Management team, you'll play a pivotal role in delivering essential soft services that support the safe and efficient operation of the estate. Leading Cleaning, Portering and Grounds Maintenance services, you'll ensure high standards of service delivery while building strong relationships with our client and site stakeholders.

This is an excellent opportunity for an experienced facilities professional who enjoys leading teams, driving performance and creating a positive impact in a complex operational environment. You'll be part of a collaborative and supportive team, helping to maintain critical infrastructure that supports important national programmes while developing your own career within a leading infrastructure and FM organisation.

What You Will Do

• Lead the safe, compliant and effective delivery of Cleaning, Portering and Grounds Maintenance services across the NRS Harwell estate.
• Build strong relationships with NRS stakeholders, acting as the primary operational contact for all Soft Services activities.
• Manage operational teams and supply chain partners to deliver services in line with contractual requirements, KPIs, SLAs and customer expectations.
• Drive continuous improvement through audits, inspections, performance monitoring and the implementation of corrective actions.
• Ensure full compliance with health, safety, environmental and security requirements, including risk assessments, COSHH, RAMS and safe systems of work.
• Provide leadership, coaching and development to operational teams, promoting a culture of accountability, safety and excellent customer service.

What You Will Bring

• Strong leadership and people management skills with the ability to motivate and develop operational teams.
• Excellent stakeholder engagement and customer relationship management experience.
• Strong organisational skills with experience managing budgets, resources, audits and KPI performance.
• A proactive, solutions-focused approach with the confidence to make decisions and drive improvements.
• Full UK Driving Licence and competent IT skills, including Microsoft Office.
• Previous experience managing Cleaning Services and Grounds Maintenance operations within a Facilities Management environment.
• Experience managing teams and subcontractors.
• Experience working within a highly regulated environment.
• Knowledge of health and safety requirements including RAMS, COSHH and risk assessments.
• Experience managing service contracts, audits and compliance activities.

Desirable Qualifications

• IOSH Managing Safely or IOSH Construction Safety.
• NEBOSH General Certificate.

We Welcome Applications

We welcome applications from a diverse range of candidates.

If you have most but not all of these skills and experiences, we encourage you to apply. We may be able to offer development and training to support your growth and help you succeed in the role.

Security Clearance

Due to the nature of this role, successful applicants will be required to undergo a Baseline Personnel Security Standard (BPSS) check and complete site-specific security and compliance training before accessing the site. Additional security requirements may apply depending on operational needs.

Why Join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People, demonstrating our commitment to helping our people thrive, develop and achieve their potential.

Our benefits are designed to support your career, wellbeing and lifestyle, including:

• Competitive salary with annual review opportunities.
• Career progression opportunities within Facilities Management and broader operational leadership roles.
• Fully funded training and development programmes.
• Generous holiday entitlement plus the opportunity to buy additional leave.
• Company pension scheme with Amey contributions.
• Flexible benefits package including Cycle2Work, insurance options and discounted gym membership.
• Access to discounts from leading retailers and healthcare providers.
• Two paid Social Impact Days each year.
• Family-friendly policies and support networks.
• Access to Amey's Affinity Networks that connect and support diverse communities across the business.

About Amey

Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect and maintain critical assets and systems.

We advise, design, finance, deliver and enhance civic, transport and defence systems. By combining strategic intelligence, engineering, infrastructure finance and operational expertise, we create secure, resilient, compliant and high-value outcomes across the lifecycles of both new and legacy assets.

Diversity, Inclusion & Accessibility

At Amey, we continuously evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion or belief, sexual orientation or age.

We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we’re proud to guarantee an interview to applicants with a disability who meet the minimum requirements for the role.

If you require reasonable adjustments or additional support during the recruitment process, please let us know and we’ll be happy to help.