Soft Services Duty Manager

Abm; Bracknell; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in integrated facility services seeks a Site Services Duty Manager to oversee cleaning, waste management, and security operations. The role demands strong leadership, compliance management, and a commitment to customer service excellence across all service areas. With a competitive salary and a comprehensive benefits package, this opportunity is ideal for a dedicated professional looking to enhance service delivery in a diverse environment.

Benefits

24/7 GP access for employees and families

Mental Health support

Get Fit Programme

Cycle to work scheme

Financial and legal support

Employee discount programmes

Qualifications

• Experience in a supervisory or managerial role within facilities management, retail operations, or hospitality.
• Strong team management skills, effective in motivating and delivering training.
• Commitment to exceptional customer service.

Responsibilities

• Oversee day-to-day operations of cleaning, waste management, and security teams.
• Ensure compliance with health and safety regulations and company policies.
• Manage staffing levels and resource allocation efficiently.

Skills

Leadership

Customer Service

Communication

Health and Safety

Team Management

Education

Proven experience in facilities management or related field

Job description

SHIFT PATTERN: 4 days on 2 days off, 42 hours per week

SALARY: Competitive

Purpose:

The Site Services Duty Manager is responsible for overseeing the day-to-day operations of the cleaning, waste management, and security teams, ensuring the delivery of high standards in service, safety, and customer experience. This role involves operational oversight, compliance management, continuous service improvement, and cost-effectiveness.

Key Responsibilities:

Team Leadership and Development:

• Lead and manage a multi-functional team, including cleaning, waste management, and security personnel.
• Provide training, coaching, and development opportunities to staff.
• Foster a positive and collaborative team culture.
• Customer Service:
• Maintain a strong focus on customer satisfaction and guest experience.
• Handle customer inquiries and complaints effectively.
• Implement improvements based on customer feedback.
• Operational Oversight:
• Ensure the effective delivery of cleaning, waste management, and security services across the site.
• Monitor and maintain high standards of hygiene, cleanliness, and safety.
• Coordinate with other departments to ensure seamless operations.

Compliance and Safety:

• Ensure adherence to health and safety regulations, company policies, and industry standards.
• Conduct regular audits and inspections to maintain compliance.
• Address and resolve any compliance issues promptly.
• Resource and Budget Management:
• Manage staffing levels, schedules, and resource allocation efficiently.
• Monitor and control costs across all service areas.
• Identify opportunities for cost savings and operational efficiencies.
• Incident and Crisis Management:
• Oversee site-wide incident response and emergency procedures.
• Coordinate with relevant teams during emergencies to ensure safety and continuity.
• Review and update emergency response plans regularly.

Qualifications and Experience:

• Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.
• Strong leadership and team management skills, with the ability to motivate and develop diverse teams.
• Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.
• Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.
• Solid understanding of health and safety regulations, compliance requirements, and industry best practices.
• Experience in resource allocation to optimize operational efficiency.
• Flexibility to work various shifts, including weekends and public holidays.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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Created on 22/06/2025 by TN United Kingdom