Duty Manager - West Norwood Library & Picturehouse

Cineworld Cinemas Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in cinema is seeking a passionate Duty Manager to lead a dedicated team at a vibrant venue. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer service. You will oversee daily operations, ensuring that everything runs smoothly while fostering a culture of teamwork and support. With opportunities for career development and a host of enticing perks, including unlimited cinema tickets and competitive pay, this position offers a fantastic chance to grow within a dynamic company that values its employees. If you’re ready to take the next step in your management career, this is the opportunity for you.

Benefits

Competitive pay

Double pay on bank holidays

Sales bonuses

Late night working allowance

Unlimited free cinema tickets

Free guest tickets

Free hot and draught soft drinks

Food & drinks discounts

Eye care vouchers

Paid breaks

Qualifications

• Proven experience in a managerial role, ideally within a customer-focused environment.
• Strong leadership skills and a passion for delivering excellent service.

Responsibilities

• Ensure adequate staffing and smooth daily operations of the cinema.
• Address customer complaints and maintain high service standards.
• Manage budgets, stock, and cash efficiently.

Skills

Customer Service

Staff Management

Cash Management

Stock Control

Health and Safety Compliance

Education

Experience in Management

Job description

Picturehouse Cinemas Ltd

Duty Manager - West Norwood Library & Picturehouse

We are looking for an experienced and enthusiastic manager who can bring a passion for excellent customer service to this exciting venue. As a Duty Manager, you will be responsible for the smooth running of the daily operation of the cinema. In addition, you will be setting the standard of exceptional customer service by leading the team in our value of ‘Nothing is too much trouble’.

Please note there is a requirement to work 40 hours per week over any of the seven days with regular work in the evenings and weekends.

In return we offer an incredible package of staff perks with something for everyone, this includes:

1. Competitive pay
2. Double pay on bank holidays
3. Sales bonuses
4. Late night working allowance
5. Unlimited free cinema tickets
6. Free guest tickets
7. Free Cineworld tickets
8. Free hot and draught soft drinks
9. Food & drinks discounts
10. Eye care vouchers
11. Paid breaks
12. Increased pension contributions
13. Cycle to work scheme
14. Career development opportunities
15. Company sick pay
16. Employee assistance plan
17. Free 24/7 virtual GPs

Responsibilities include but are not limited to:

1. Ensuring adequate staffing levels at all times
2. Stock control
3. Cash management
4. Addressing and resolving customer complaints
5. Recruitment, induction and training
6. Coaching Supervisors and Customer Service Assistants
7. Adherence to Health and Safety legislation
8. Monitoring compliance and maintaining standards
9. Delivery of the Company value that Nothing Is Too Much Trouble
10. Performance management
11. Operations management
12. Budgetary management

We’re passionate about our People and their career aspirations. If you see yourself as a General Manager of the future we have the development opportunities and training to support you in that aspiration.