Duty Manager- Picturehouse Greenwich

Cineworld Cinemas Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Duty Manager at a vibrant cinema in Greenwich. This role is perfect for someone passionate about delivering exceptional customer service and leading a dynamic team. You will be responsible for ensuring smooth daily operations, managing staff, and maintaining high standards of service. With a focus on career development, this position offers a pathway to future leadership roles. Enjoy a competitive pay package along with fantastic perks, including unlimited cinema tickets and discounts. If you thrive in a fast-paced environment and aspire to grow within a supportive company, this is the role for you.

Benefits

Competitive pay

Double pay on bank holidays

Sales bonuses

Late night working allowance

Unlimited free cinema tickets

Free guest tickets

Free Cineworld tickets

Free hot and draught soft drinks

Food & drinks discounts

Eye care vouchers

Paid breaks

Increased pension contributions

Cycle to work scheme

Career development opportunities

Company sick pay

Employee assistance plan

Free 24/7 virtual GPs

Qualifications

• Proven experience in a managerial role within a customer-focused environment.
• Strong leadership and team management skills.

Responsibilities

• Oversee daily operations and ensure exceptional customer service.
• Manage staffing levels, stock control, and cash management.
• Address customer complaints and ensure compliance with health and safety.

Skills

Customer Service

Staff Management

Cash Management

Stock Control

Health and Safety Compliance

Education

Management Experience

Training and Development Skills

Job description

Picturehouse Cinemas Ltd

Duty Manager – Picturehouse Greenwich

We are looking for an experienced and enthusiastic manager who can bring a passion for excellent customer service to this exciting venue. As a Duty Manager, you will be responsible for the smooth running of the daily operation of the cinema. In addition, you will be setting the standard of exceptional customer service by leading the team in our value of ‘Nothing is too much trouble’.

Located just a few minutes walk from Cutty Sark on Greenwich High Road, Greenwich Picturehouse is a five screen cinema, housing a bustling café and bar with scenic views of historic maritime Greenwich.

Please note there is a requirement to work 40 hours per week over any of the seven days with regular work in the evenings and weekends.

In return we offer an incredible package of staff perks with something for everyone, this includes:

• Competitive pay
• Double pay on bank holidays
• Sales bonuses
• Late night working allowance
• Unlimited free cinema tickets
• Free guest tickets
• Free Cineworld tickets
• Free hot and draught soft drinks
• Food & drinks discounts
• Eye care vouchers
• Paid breaks
• Increased pension contributions
• Cycle to work scheme
• Career development opportunities
• Company sick pay
• Employee assistance plan
• Free 24/7 virtual GPs

Responsibilities include but are not limited to:

• Ensuring adequate staffing levels at all times
• Stock control
• Cash management
• Addressing and resolving customer complaints
• Recruitment, induction and training
• Coaching Supervisors and Customer Service Assistants
• Adherence to Health and Safety legislation
• Monitoring compliance and maintaining standards
• Delivery of the Company value that Nothing Is Too Much Trouble
• Performance management
• Operations management
• Budgetary management

We’re passionate about our People and their career aspirations. If you see yourself as a General Manager of the future we have the development opportunities and training to support you in that aspiration.