Soft FM Contracts Coordinator (NHS Facilities)

SWFT Clinical Services Ltd; Warwick; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual discretionary bonus

Company pension (5% employer)

Employee Assistance Programme

Car lease scheme

Home & Electronics scheme

Discounted leisure & travel

Retail discounts

Cycle to work

Job summary

SWFT Clinical Services Ltd is seeking a Contracts Coordinator to oversee the outsourced Soft Facilities Management (Soft FM) contract across Warwick sites. You will coordinate assurance activities, monitor KPIs and SLAs, and work with the service provider and internal teams to ensure quality, compliance, and continuous improvement.

The role focuses on contract governance, reporting, and risk management within a dynamic NHS environment, with an emphasis on safeguarding service standards and

Qualifications

• Educated to degree level or equivalent experience in Facilities Management, Contract Management, Business Administration, or a related discipline
• Evidence of continuing professional development.

Responsibilities

• Coordinate the ongoing assurance programme for the Soft FM contract.
• Monitor contractual performance against KPIs, SLAs, and obligations.
• Review data, audits and reports to identify trends and risks; maintain compliant records.
• Support monthly/quarterly contract performance reports with supplier data.
• Escalate risks to Head of Operational Facilities or Leads.

Skills

Contract management

Audits & assurance

Data analysis

Stakeholder collaboration

Contract governance

Education

Degree in Facilities/Contract Management or related

CPD evidence

Tools

CAFM systems

Job description

SWFT Clinical Services Ltd is seeking a Contracts Coordinator to oversee the outsourced Soft Facilities Management (Soft FM) contract across Warwick sites. You will coordinate assurance activities, monitor KPIs and SLAs, and work with the service provider and internal teams to ensure quality, compliance, and continuous improvement.

The role focuses on contract governance, reporting, and risk management within a dynamic NHS environment, with an emphasis on safeguarding service standards and