Soft Facilities Manager

Everyturn Mental Health; North East; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension

Wagestream - pay access

Wellbeing programme

Life assurance

Job summary

Everyturn Mental Health is seeking a proactive Soft Facilities Manager to lead cleaning, housekeeping and environmental services across our specialist nursing environments. You will ensure safe, compliant and welcoming settings while supporting IPC standards and resident care.

The role requires managing Domestic Housekeeping teams, coordinating rotas, and driving continuous service improvements across multiple sites in the Newcastle and Gateshead area.

Qualifications

• Experience of managing cleaning, soft services, facilities or operational services within a regulated environment.
• Experience of leading, motivating and developing teams to deliver high-quality services and achieve performance standards.
• A sound understanding of IPC principles and their practical application within healthcare or other regulated environments.
• Good organisational and planning skills, with the ability to manage competing priorities, coordinate rotas and maintain service continuity.
• Strong communication and relationship-building skills.
• Competent IT skills and experience maintaining records and producing reports.

Responsibilities

• Lead delivery of cleaning, laundry, waste management and environmental services across specialist services.
• Oversee Domestic Housekeeping teams, including workforce planning and quality assurance activities.
• Coordinate rotas and workforce planning to maintain service continuity.
• Support IPC standards and respond to identified risks.
• Manage stock, consumables and waste management processes.
• Undertake audits, inspections and quality assurance activities.
• Monitor health and safety compliance including COSHH.
• Identify opportunities to improve service quality and efficiency.
• Provide operational support to maintain service delivery.

Skills

Facilities management

Team leadership

IPC knowledge

Organisational skills

Communication

Record keeping

Education

BICSc qualification

IOSH Managing Safely

IPC training

Facilities Management qualification

Tools

MS Office

Facilities management software

Job description

At Everyturn Mental Health, we believe everyone deserves access to high-quality mental health support. We're looking for a proactive and people-focused Soft Facilities Manager to help ensure our specialist nursing environments remain clean, safe, compliant and welcoming for the people who use our services and the teams who support them.

This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service

Please note: Due to the nature of this role, it is an essential requirement that you hold a full, valid UK driving license with access to your own vehicle.

About the role

As our Soft Facilities Manager, you will lead the delivery of high-quality cleaning, laundry, waste management and environmental services across our specialist services. You'll play a key role in maintaining safe and compliant environments, supporting Infection Prevention and Control standards, and ensuring services are effectively resourced to meet operational needs.

Leading our Domestic Housekeeping teams, you'll oversee workforce planning, rota management, quality assurance activities, audits, stock control and service improvement initiatives. You'll work closely with managers, colleagues and external contractors to ensure consistently high standards across all locations.

What you'll be doing

• Managing cleaning and housekeeping services across our specialist services, ensuring high standards are maintained.
• Leading, motivating and developing Domestic Housekeeping teams.
• Coordinating rotas and workforce planning to maintain service continuity.
• Supporting Infection Prevention and Control (IPC) standards and responding to identified risks.
• Managing stock, consumables, laundry services and waste management processes.
• Undertaking audits, inspections and quality assurance activities.
• Monitoring compliance with health and safety requirements, including COSHH.
• Driving continuous improvement and identifying opportunities to enhance service quality and efficiency.
• Providing operational support where required to help maintain service delivery.

What we're looking for

• We're keen to hear from candidates who can demonstrate:
• Experience of managing cleaning, soft services, facilities or operational services within a regulated environment.
• Experience of leading, motivating and developing teams to deliver high-quality services and achieve performance standards.
• A sound understanding of Infection Prevention and Control (IPC) principles and their practical application within healthcare, nursing, social care or other regulated environments.
• Good organisational and planning skills, with the ability to manage competing priorities, coordinate rotas and maintain service continuity.
• Strong communication and relationship-building skills.
• Competent IT skills and experience maintaining records and producing reports.

It would be great if you also have:

• BICSc qualification or accreditation.
• IOSH Managing Safely qualification (or equivalent).
• IPC training.
• Experience working within CQC-regulated services.
• A recognised qualification in Facilities Management, Environmental Services or a related discipline.
• This role will require regular travel between our services in the Newcastle and Gateshead area. You will therefore require a full UK driving license and access to your own vehicle.

What we offer in return:

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) pro-rata for part-time and the option to purchase or sell day
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Smartclinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.