Social Work Support Officer

Nottinghamshire County Council; West Bridgford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

A place to belong

Professional Growth

Work-Life Balance

Generous Leave

Job summary

Nottinghamshire County Council is seeking a Social Work Support Officer to join the Family Support and Safeguarding Team. You will provide essential administrative and practical support to Social Workers working with children and families, acting as the first point of contact for families and carers to ensure they receive needed help.

Responsibilities include coordinating services, maintaining records, handling payments, and supporting high-quality service delivery.

Qualifications

• GCSE English and Maths at grade C or above or evidence of competency
• 1+ year experience in an administrative role within social care
• Proficient in MS Office applications (Word, Excel, Outlook)
• Experience handling confidential information

Responsibilities

• Coordinating appointments and services for families and social workers.
• Maintaining accurate records and documentation.
• Assisting with financial processes, including arranging purchases and processing payments for families.
• Managing sensitive conversations with professionalism and empathy.
• Supporting the team in delivering high-quality services to children and families.

Skills

MS Office

Typing

Record-keeping

Compassionate communication

Organisational excellence

Team spirit

Confidentiality

Education

GCSE English

GCSE Maths

Tools

Mosaic database

Job description

The Children and Families Department takes a strengths-based approach to working with each other, children, young people and families, and our partner agencies. We call this 'Our Nottinghamshire Approach'. Watch the two minute animation to learn more.

Nottinghamshire County Council 2.07K subscribers

At Nottinghamshire County Council, we are dedicated to making a positive impact in our community. We believe in creating a supportive environment where everyone can thrive. Join us in our mission to provide exceptional services to children and families in need.

We are seeking an enthusiastic, organised, and team-focused Social Work Support Officer to join our busy Family Support and Safeguarding Team. This rewarding role provides essential administrative and practical support to Social Workers working with children and families. As the first point of contact for families and carers, you will play a vital role in ensuring they receive the help they need.

As a Social Work Support Officer, your key responsibilities will include:

• Coordinating appointments and services for families and social workers.
• Maintaining accurate records and documentation.
• Assisting with financial processes, including arranging purchases and processing payments for families.
• Managing sensitive conversations with professionalism and empathy.
• Supporting the team in delivering high-quality services to children and families.

To succeed in this role, you will need:

• Strong IT skills, particularly in Microsoft Office (Word, Excel, Outlook).
• Excellent typing and record-keeping abilities.
• Experience in an administrative role, preferably at least 1 years experience within a social care environment.
• Knowledge of the Mosaic database is advantageous.
• English and Maths qualifications to GCSE level grade C or above in English and Maths, or be able to demonstrate evidence of competency at this standard

We are looking for candidates who demonstrate:

• Compassionate Communication: Ability to engage with families and colleagues with empathy and respect.
• Organisational Excellence: Highly organised with the ability to prioritise workloads effectively.
• Team Spirit: A collaborative mindset, working well with others to achieve common goals.
• Confidentiality Commitment: Understanding the importance of maintaining confidentiality in sensitive situations.

At Nottinghamshire County Council, we offer:

• A place to belong: A friendly, inclusive workplace where everyone is valued.
• Professional Growth: Opportunities for training and development to enhance your skills.
• Work-Life Balance: Flexible working arrangements to support your personal commitments.
• Generous Leave: A competitive leave package to ensure you have time to recharge.

Please note the interview date is subject to change

For an informal discussion about this opportunity please contact Charlotte Kerry on 01158546058 or by email [e-mail].

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on beingaccredited as a Disability Confident Leader Organisation.

Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme)we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job.Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.