Social Support Specialist

Placements24; Lancashire; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work flexibility

Health benefits

Professional development opportunities

Meaningful community support role

Job summary

Placements24 is seeking a compassionate Social Support Specialist to join our team in Queenstown. The role involves assessing needs, developing support plans, and connecting clients with resources to improve wellbeing and independence in a hybrid work setting.

You will work with individuals and families facing social, economic, or personal challenges, providing counseling, coordinating referrals, and maintaining confidential records while engaging with community services.

Qualifications

• Qualification in Social Work, Psychology, or related social science.
• 1–3 years of social support or case management experience.
• Strong knowledge of local social services in Queenstown.
• Excellent communication and interpersonal skills.
• Ability to work in a hybrid environment (remote and in-person).
• Empathy, patience, and commitment to helping others.

Responsibilities

• Conduct needs assessments and develop personalized support plans.
• Provide counseling and emotional support to clients and families.
• Assist clients in accessing social services, housing, financial help, and employment.
• Coordinate referrals and care with external agencies.
• Educate clients on resources and empower self-advocacy.
• Maintain confidential records and prepare progress reports.

Skills

Empathy

Communication

Interpersonal skills

Problem-solving

Counseling

Education

Social Work

Psychology

Job description

About the Role

Our client is looking for a compassionate and skilled Social Support Specialist to join their team in Queenstown . This role involves providing direct support and guidance to individuals and families facing social, economic, or personal challenges. You will assess needs, develop support plans, and connect clients with appropriate resources to enhance their well-being and independence. Working within a hybrid model, you will engage with the Eastern Cape community both in person and through remote means, ensuring accessible and effective support services that foster positive outcomes and build community resilience.

Key Responsibilities

• Conduct needs assessments and develop personalized support plans for clients.
• Provide counseling and emotional support to individuals and families.
• Assist clients in accessing social services, financial assistance, housing, and employment opportunities.
• Facilitate referrals to specialized services and coordinate care with external agencies.
• Educate clients on available resources and empower them to advocate for themselves.
• Maintain accurate and confidential client records and prepare progress reports.

Requirements

• A qualification in Social Work, Psychology, or a related social science field.
• Previous experience (1-3 years) in providing social support or case management.
• Strong knowledge of local social services and community resources in the Queenstown area.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a hybrid environment, balancing remote and in-person tasks.
• Empathy, patience, and a genuine commitment to helping others.

Benefits

• Competitive salary commensurate with experience.
• Hybrid work flexibility for better work-life integration.
• Comprehensive health benefits package.
• Opportunities for continuous professional development and training.
• A fulfilling role dedicated to supporting community members in the Eastern Cape .