Social Media & CRM Manager EMEA

TN United Kingdom; Kings Langley; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative company seeks a dynamic social media and CRM manager to enhance brand engagement and customer retention. In this role, you'll develop strategies across platforms like Instagram, TikTok, and LinkedIn, while managing content creation and community engagement. Collaborate with influencers and cross-functional teams to drive impactful campaigns and analyze performance metrics. This role offers a flexible hybrid working environment, the latest technology tools, and a vibrant culture that fosters creativity and collaboration. Join a team committed to exceptional consumer experiences and continuous growth.

Benefits

Flexible working arrangements

Latest technology tools

Dynamic international work environment

Qualifications

• 5+ years in social media management and CRM, preferably in consumer electronics.
• Strong analytical skills for data-driven decision making and strategy adjustments.

Responsibilities

• Develop social media and CRM strategies to enhance brand presence.
• Manage and grow the UGC program and engage with customers.

Skills

Social Media Management

CRM Strategy

Content Creation

Data Analysis

Community Management

Influencer Collaboration

Email Marketing

Project Management

Education

Bachelor’s Degree in Marketing

Bachelor’s Degree in Communications

Tools

Salesforce Marketing Cloud

Klaviyo

HubSpot

Google Analytics

Meta

TikTok

YouTube

LinkedIn

Job description

The job description is comprehensive and detailed, but it contains some formatting inconsistencies and redundant elements that could be improved for clarity and professionalism. Here is a refined version:

Job Description

What you’ll do:

• Develop and execute social media and CRM strategies to enhance brand presence, engagement, and customer retention.
• Create compelling content for platforms including Instagram, TikTok, Facebook, YouTube, and LinkedIn.
• Manage and grow the UGC program and Belkin Ambassadors.
• Collaborate with influencers and content creators to amplify brand messaging.
• Engage with customers through community management, addressing inquiries and resolving issues.
• Implement social advertising campaigns to support branding and revenue goals.
• Monitor performance metrics and adjust strategies accordingly.
• Design and oversee email marketing campaigns, including templates, automation, and customer journeys.
• Manage CRM data, segmentation, and subscriber growth strategies.
• Coordinate with cross-functional teams for integrated marketing efforts.
• Stay updated on industry trends and best practices.
• Report on social media and CRM performance to stakeholders.
• Manage relationships with social media agencies and monitor budgets.

What you’ll need:

• Bachelor’s degree in Marketing, Communications, or related field.
• At least 5 years of experience in social media management and CRM, preferably in consumer electronics or retail.
• Hands-on experience with Meta, TikTok, YouTube, and LinkedIn platforms.
• Proficiency in managing social media advertising campaigns with significant budgets.
• Strong content creation skills and experience directing content shoots.
• Experience with enterprise CRM platforms like Salesforce Marketing Cloud, Klaviyo, or Hubspot.
• Ability to interpret data using analytics tools such as Google Analytics.
• Excellent communication and creative writing skills.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects.
• Strong analytical skills for data-driven decision making.

What we offer:

• A dynamic international work environment with opportunities to develop digital marketing skills.
• Flexible hybrid working arrangements.
• Latest technology tools, including Apple MacBook Pro or Windows equivalents, iPhone, and Belkin products for testing.

What you’re getting into:

Join a collaborative and innovative workplace committed to creating exceptional consumer experiences. Expect to learn and grow daily alongside talented colleagues. Belkin promotes open communication, diversity, and a culture of challenge and creativity. We are an Equal Opportunity Employer and maintain a drug-free workplace. Applicants should review the privacy notice and apply via the provided platform.