Social Media & Content Manager

Kiss the Hippo Coffee; London; Hybrid; GBP 35,000; Full time

Job summary

Join a forward-thinking company as a Social Media & Content Manager, where your creativity will shine in crafting engaging content across various platforms. This role offers the chance to shape the brand's online presence and connect with a vibrant community. You'll collaborate with a passionate team, manage content calendars, and drive engagement through innovative storytelling. With a competitive salary and a supportive culture, this is an exciting opportunity to grow within a sustainable and dynamic coffee brand. If you're eager to make an impact and love great coffee, this role is perfect for you!

Benefits

28 days annual holiday

Flexible working hours

Supportive team culture

Growth potential

Opportunity to shape a growing brand

Qualifications

• 3-5 years experience in social or content roles.
• Strong creative eye with proven track record.
• Excellent copywriting and storytelling skills.

Responsibilities

• Own and execute the organic social media strategy.
• Plan and create platform-specific content.
• Analyze performance and prepare monthly reports.

Skills

Social Media Strategy

Content Creation

Copywriting

Video Editing

Community Engagement

Trend Analysis

Education

Bachelor's Degree in Marketing or related field

Tools

Canva

Adobe Suite

CapCut

Job description

We’re Kiss the Hippo — the UK’s most innovative and sustainable specialty coffee company. From our organic roastery in London, we craft exceptional coffee with care for people and planet. We’re growing fast, and we’re on the lookout for creative minds who want to grow with us.

The Role

We’re looking for a passionate and proactive Social Media & Content Manager to lead our organic social presence and bring the Kiss the Hippo brand to life across channels. From launching new coffees to capturing behind-the-scenes café content, you’ll be hands-on in planning, creating and publishing standout content that reflects our brand, builds community, and drives engagement.

This role sits within the Ecommerce team and works closely with our marketing, design and café teams. You’ll be responsible for managing the content calendar, reporting on performance, and shaping how Kiss the Hippo shows up online — every day.

Responsibilities

• Own and execute the organic social media strategy across Instagram, TikTok, Pinterest and Facebook
• Plan and create platform-specific content (photo, video, Reels, Stories, UGC, product launches, and café storytelling)
• Manage and maintain the content calendar in line with brand campaigns and business goals
• Write engaging copy in Kiss the Hippo’s tone of voice across captions, posts and newsletters
• Monitor trends and identify new content opportunities
• Respond to DMs, comments and mentions to grow an engaged community
• Support customer service across social channels when needed
• Analyse performance, prepare monthly reports, and use insights to improve content
• Work cross-functionally with the ecommerce, marketing and design teams to ensure consistency
• Support wider content creation needs — including email campaigns and website copy

Requirements

• 3–5 years experience in a social or content role, ideally in a lifestyle, food & beverage, or ecommerce brand
• A strong creative eye and proven track record of producing engaging social content
• Confidence filming and editing short-form video for Reels/TikTok (bonus if you shoot on your phone)
• Excellent copywriting skills and an understanding of how to adapt tone for different formats
• A love for storytelling and brand building through organic channels
• Familiarity with design/editing tools like Canva, Adobe Suite, CapCut or similar
• Highly organised, self-motivated, and able to manage multiple priorities
• Passion for sustainability, design, and great coffee
• Competitive salary (£35,000)
• Hybrid working (3 days in-office in London)
• 28 days annual holiday (including bank holidays)
• A chance to shape a growing brand and make your mark
• Supportive and collaborative team culture
• Growth potential as we scale

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Food and Beverage Services

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