Social Media Account Manager

Who's Listening; Newcastle upon Tyne; Remote; GBP 24,000 - 26,000; Full time

Job summary

A creative marketing agency located in the North East is seeking a Social Media Account Manager. You will manage client content delivery, engage with communities, and produce high-quality video and static graphics while enjoying a flexible remote working environment and opportunities for growth.

Benefits

35-hour work week with half-day Fridays

Uncapped commission for additional work

Flexible remote working

Opportunities for growth and progression

Full support and training

Qualifications

• Proven experience managing social media content for brands.
• Strong video editing skills with Adobe tools.
• Ability to design graphics and manage client relationships.

Responsibilities

• Plan and manage content for client portfolios.
• Shoot and edit high-quality videos and photos.
• Write engaging captions and monitor social media channels.

Skills

Video Editing

Content Management

Graphic Design

Client Relationship Management

Social Media Engagement

Writing Skills

Tools

Adobe Premiere Pro

Adobe After Effects

Adobe Photoshop

Job description

Are you a content-savvy creative with a passion for social media and a knack for storytelling? Do you love capturing moments, editing killer videos, and helping businesses grow online? If so, we’d love to hear from you.

AtWho’s Listening, we’re a remote, full-service marketing agency specialising in social media, websites, and video. Now in our fourth year, we’re proud to be growing quickly and working with clients across a wide range of sectors – and we’re on the lookout for the next brilliant addition to our team.

The Role

This is a hands-on, content-led position for someone who is confident managing the full delivery of social media management packages - from concept to execution.

As ourSocial Media Account Manager, you'll be responsible for:

• Planning and managingcontent for a portfolio of clients.
• Shooting high-quality video and photo contentusing professional camera equipment (provided).
• Editingcontent in tools like Premiere Pro and After Effects (or similar).
• Designing static graphicsin Photoshop, ensuring they stay true to each client’s brand.
• Writing engaging captions, scheduling content and managing calendars.
• Monitoring and engagingwith each client’s community.
• Building strong client relationships, attending virtual and in-person meetings where needed.
• Supporting withpaid social ad campaigns– full training provided if needed.

This role is ideal for someone who thrives in a fast-paced environment and enjoys the balance of being both creative and client-facing.

Key Responsibilities

• Fully manage delivery of social media content and engagement for assigned clients.
• Book and attend content shoots with clients.
• Shoot, edit and schedule photo and video content tailored to platform requirements.
• Design branded static graphics using Adobe Photoshop (or equivalent).
• Write, schedule and publish content across platforms (Instagram, Facebook, LinkedIn, TikTok etc).
• Monitor social media channels and respond/engage on behalf of clients.
• Communicate clearly with clients through email, WhatsApp, Zoom, and in-person meetings.
• Track content performance and support monthly reporting.
• Assist in managing paid ad campaigns (with training and support).

About You

We're looking for someone who:

• Has proven experience managing social media content for brands or businesses.
• Can confidently shoot with DSLR or mirrorless cameras.
• Has strong video editing skills using Adobe Premiere Pro, After Effects, or similar.
• Is comfortable designing static graphics in Photoshop or similar.
• Has excellent writing skills and a good understanding of brand tone of voice.
• Is organised, detail-oriented, and good at managing deadlines.
• Can build and maintain great relationships with clients.
• Has a full UK driving licence and access to transport for content days/client visits.
• Is proactive, eager to learn and thrives when trusted to work independently.

What You’ll Get

• A starting salary of£24,000 – £26,000, depending on experience.
• 35-hour work weekwithhalf-day Fridays.
• Uncapped commission, which you earn by taking on additional work.
• Flexibleremote working– with client meetings and content shoots across the North East.
• Opportunities forgrowth and progressionas the agency expands.
• Full support and training in social media ad management.
• A collaborative and creative team that backs you every step of the way.

Interested?

To apply, please send your CV, portfolio (showcasing both video and design work), and a short cover email explaining why you’d be a great fit.