Senior Account Manager

Sonder Digital; Exeter; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading digital marketing agency is seeking a Senior Account Manager who will handle a diverse portfolio of clients, ensuring exceptional service and strategic account management. This remote-first role offers the opportunity to engage in various marketing tasks while leading a dynamic team. The ideal candidate will possess vast experience in digital marketing and have a track record in client management.

Benefits

21 days holiday plus bank holidays

Flexible working hours and remote working

Company laptop and home office budget

Enhanced maternity and paternity leave

Continued learning and development support

Monthly team meetups and socials

Qualifications

• 3+ years in digital marketing (agency or freelance).
• Proven experience in managing client accounts.
• Ability to lead meetings and communicate effectively.

Responsibilities

• Leading day-to-day client communication through various channels.
• Planning and executing marketing strategies across multiple platforms.
• Managing internal team workflow and ensuring task allocation.

Skills

Client relationship management

Digital marketing knowledge

Problem-solving

Strategic thinking

Time management

Leadership

Job description

We’re looking for a Senior Account Manager to join our growing digital marketing agency. If you’ve got at least 3 years’ agency or freelance experience and you’re confident juggling multiple projects, managing client relationships, and delivering high-quality marketing work – this could be for you.

This is a senior role. You’ll be the go-to for a wide range of clients – from startups to multi-million-pound companies – managing everything from strategy and communication to delivery and reporting. You’ll lead the internal workflow too, making sure the right people are focused on the right tasks at the right time, as well as getting your hands dirty and working on projects yourself. It’s varied, fast-paced, and ideal for someone who enjoys both autonomy and accountability.

This is a remote-first role. We get together monthly in Exeter, and many of our clients are based in the South West. The majority of our team are based in Taunton, Exeter and Lyme Regis - so our perfect candidate is somewhere in that locality too - but we’re open to applications from elsewhere in the UK.

You Should Apply If:

• You’ve got 3+ years’ experience in digital marketing (agency or freelance)
• You’ve managed client accounts and know how to build strong relationships
• You’re confident leading calls, Zoom meetings and in-person visits
• You’ve got a broad understanding of digital marketing – SEO, PPC, content, email, web, social – and can hold your own talking about all of it
• You like solving problems, spotting opportunities, and thinking strategically
• You take ownership, manage your own time well, and know how to prioritise when everything feels important
• You’re comfortable giving direction to others and managing workflows
• You value working with people who think for themselves – and you challenge assumptions when needed

What You’ll Be Doing:

• Leading day-to-day client communication: emails, Zooms, phone calls, meetings and progress updates
• Planning and executing digital marketing strategies across multiple channels
• Getting stuck in: writing content, editing web pages, creating email campaigns, checking analytics and spotting problems before they become problems
• Managing internal team workflow – assigning tasks, tracking progress, flagging issues
• Challenging client and internal thinking when something feels off – we’re not looking for someone who just nods along
• Keeping a close eye on performance and impact – always asking “Is this moving the needle?”
• Understanding each client’s business, not just their marketing plan – so we can do work that actually helps
• Working with clients across sectors – from architects to accountants, with a strong focus on hospitality, food and drink
• Contributing to Sonder’s own marketing too – helping shape campaigns, write content and spot opportunities
• Meeting with the team monthly in Exeter (expenses covered) and visiting local clients where useful

Who This Role Isn’t Right For:

• If you prefer working on one project for days at a time without interruption – this won’t be the right pace for you
• If you shy away from Zoom calls, phone calls, or in-person client meetings – you’ll find this difficult
• If you’re not comfortable leading and managing others – you’ll struggle to keep projects moving and clients happy
• If you like to be told exactly what to do – this role needs initiative and independent thinking
  

What You Get:

• Salary: £25,000 – £35,000 depending on experience
• Holiday: 21 days + Bank Holidays + Christmas and New Year shutdown + your birthday off
• Equipment: Company laptop, all required office equipment, plus an annual home office budget
• Learning: Continued learning and development support
• Family: Enhanced maternity and paternity leave
• Flexibility: Flexible hours, remote working
• Culture: Monthly meetups, quarterly team outings and socials, summer party, Christmas party, lunches out – we work hard at being nice people and creating a place where people feel supported and valued
  

A Bit About Sonder

Sonder is a small but busy agency with a reputation for being easy to work with and good at what we do. We don’t drown clients in jargon, and we don’t just tick boxes – we think strategically, act practically, and focus on results. Our work is varied, our team is down-to-earth, and we care about doing things properly.

We’re honest with each other, open to feedback, and always looking to improve – in our work and in how we treat our people. We genuinely care about making Sonder a great place to work.

How to Apply

Send your CV and a quick note about why you’re interested to [e-mail]. No long essays, just tell us what makes you a great fit.

We’ll review applications as they come in – and if it sounds like a match, we’ll be in touch for a chat.