Social Impact Product Coordinator

TikTok; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a leading company as a Social Impact Coordinator, where you'll drive CSR initiatives, collaborate with NGOs, and enhance TikTok's commitment to social responsibility. This role is perfect for someone passionate about making a positive impact through innovative strategies and cross-functional teamwork.

Qualifications

• Experience in managing operating systems, processes, and workflows.
• 2-3+ years of experience in social impact.

Responsibilities

• Drive the CSR advertising credits program efficiently.
• Educate NGOs on TikTok’s advertising solutions.
• Oversee campaign execution and analyze performance data.

Skills

Coordination

Communication

Problem-solving

Education

Bachelor's degree

Job description

Responsibilities

Join our dynamic Global Corporate Social Responsibility team and lead efforts to create meaningful social impact programs that demonstrate our societal value. If you have a passion for driving positive change and enjoy cross-functional collaboration, we encourage you to apply.

The Social Impact Coordinator will be an integral member of the Global CSR team, working closely with the Brand and Communications Team and the Public Policy Team. The team's scope includes designing and implementing social, climate, and employee impact strategies, as well as collaborating across disciplines to bring the right resources, expertise, and experience to each aspect of Environmental Social Governance (ESG). The mission is to deliver positive social impact and environmental sustainability through our platform, products, and people, thereby increasing brand trust and performance.

Responsibilities

• Drive the CSR advertising credits program efficiently, enabling NGOs and impact partners to grow on TikTok.
• Educate NGOs and their agencies on TikTok’s advertising solutions, best practices, and campaign strategies to maximize impact.
• Oversee campaign execution, analyze performance data to generate insights, and optimize advertising offerings.
• Scale and manage the onboarding process for the TikTok Donation Sticker feature to support in-app fundraising efforts.
• Collaborate with NGOs, vendors, and internal teams to activate donation stickers for local and global campaigns, including emergency response efforts.
• Work closely with cross-functional teams to troubleshoot issues and ensure a seamless platform experience for NGOs.

Qualifications

Minimum Qualifications

• Bachelor's degree or above in relevant fields such as social sciences, communications, business, operations, or management.
• Experience in managing operating systems, processes, and workflows.
• Excellent coordination and communication skills across multiple cross-functional teams and externally with NGOs.
• Passionate about CSR and motivated to drive positive impact.

Preferred Qualifications

• 2-3+ years of experience working in social impact, either in non-profit or corporate settings.
• Strengths in problem-solving and issue resolution.
• Flexibility in cross time zones and global cooperation.
• Self-motivated individual who excels in a fast-paced environment.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices worldwide including New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product helps people express themselves, discover, and connect. Our diverse teams create value for communities, inspire creativity, and bring joy. We foster curiosity, humility, and impact, embracing challenges as opportunities to learn and innovate. Join us to create and grow together with limitless possibilities.

Diversity & Inclusion

TikTok is committed to creating an inclusive environment where employees are valued for their skills, experiences, and perspectives. Our platform connects people globally, and so does our workplace. We celebrate diversity and aim to reflect the communities we serve. We are passionate about fostering an environment that values all voices.