Social & Digital Account Manager

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Digital & CRM Account Manager in Birmingham to oversee digital marketing activities for a global agricultural client. The role involves executing campaigns across multiple markets, managing CRM workflows, and providing insights into campaign performance. Ideal candidates will have experience in multi-channel marketing and excellent communication skills.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Medical Cash Plan

Smart Working options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards with bonuses

Charity fundraising and paid Volunteer Day

Referral scheme (£1,500 reward)

Qualifications

• Experience in multi-channel marketing, especially social channels.
• Meticulous attention to detail and strong organizational skills.
• Ability to multi-task and manage multiple projects.

Responsibilities

• Oversee day-to-day digital marketing activity for global clients.
• Schedule digital briefs and ensure campaigns go live on time.
• Identify trends and measure campaign effectiveness.

Skills

Client-centric approach

Multi-channel marketing

Excellent written and verbal communication

Project management skills

Problem-solving skills

Education

Experience in a similar role

Tools

Excel

PowerPoint/Keynote

Job description

Social network you want to login/join with:

Social & Digital Account Manager, Birmingham

Client:

Inspired Thinking Group (ITG)

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

43fbe4fbbb05

Job Views:

2

Posted:

19.05.2025

Expiry Date:

03.07.2025

Job Description:

We are looking for a Digital & CRM Account Manager to join our wider ITG team, supporting a busy and growing account. Your main responsibility is to oversee the day-to-day digital marketing activity for our global agricultural client across UK/Eire, French, Italian, German, Spanish & Polish markets, delivering digital campaigns, reviewing performance, and providing insights into what’s working well and what isn’t. You will also support CRM workflows and manage data processes.

Your tasks include executing digital activity for each market, ensuring verification, accuracy, and completeness of all digital campaigns across our Monday.com boards. You will work with the Senior Account Manager to support CRM setup, data work, asset checking, updating workflow tickets, and liaising with internal teams. The role requires commitment, resilience, project management skills, customer service, and operational excellence.

Your responsibilities include:

1. Scheduling digital briefs across all markets according to client campaign deployment dates for paid social media and WhatsApp advertising.
2. Ensuring digital campaigns go live on time and are monitored during their run.
3. Maintaining strong relationships with internal marketing teams and Field Marketing Consultants to keep everyone informed and address issues.
4. Supporting CRM setup, data management, asset checking, updating workflows, and liaising with departments.
5. Overseeing updates to marketing portals, campaign calendars, and supporting BAU workflows.
6. Assisting with client meetings, minute-taking, and process improvements.
7. Identifying trends, measuring campaign effectiveness, and providing insights.
8. Managing multiple projects, acting as a client advocate, and delivering key KPIs weekly.
9. Researching and providing insights for client reporting.

Requirements:

• Client-centric approach
• Experience in multi-channel marketing, especially social channels (Facebook, Instagram, WhatsApp for Business)
• Excellent written and verbal communication skills
• Ability to multi-task and manage multiple projects
• Meticulous attention to detail
• Strong organization and communication skills, team player, positive attitude
• Problem-solving skills and ability to stay calm under pressure
• Flexibility and commitment in a fast-paced environment
• Experience in a similar role
• Proficiency in Excel and PowerPoint/Keynote

Benefits include:

• 25 days’ holiday + bank holidays
• Annual Wellbeing Day
• Pension Scheme
• Medical Cash Plan
• Smart Working options
• Discounts through online community platform
• Employee Assistance Programme
• Cycle to Work Scheme
• Monthly Employee Awards with bonuses
• Charity fundraising and paid Volunteer Day
• Referral scheme (£1,500 reward)
• Wellbeing Programmes and Champions
• Enhanced Family Leave

We Value Diversity:

We promote diversity and ensure equal treatment for all applicants, regardless of age, race, gender, religion, sexual orientation, disability, or nationality. We support under-represented groups through community groups and ERGs, fostering an inclusive environment where everyone can thrive.

What next?

If interested, please submit your application, and our team will contact you.