SOC Duty Manager — Real-Time Incident Commander

Certes; Milton Keynes; On-site; GBP 129,150 - 147,600; Full time

Job summary

Certes is seeking an experienced SOC Duty Manager to join a high-profile operational command function in Milton Keynes, onsite. The role centers on acting as the on-shift commander, maintaining the single operational picture, and leading incident response with real-time decision making.

You will coordinate multiple teams across security domains, ensure timely decisions, and drive post-incident reviews. DV clearance and 24/7 leadership required for a 12-month contract.

Qualifications

• DV Level Security Clearance essential.
• Proven experience leading operational teams in 24/7 environments.
• Strong incident command and crisis management experience.
• Coordination of multiple teams and stakeholders during complex events.
• Experience in high-pressure, real-time environments.
• Excellent communication and leadership skills.
• Structured decision-making and risk assessment abilities.
• Desirable: experience in SOC/NOC/defense or CNI environments.

Responsibilities

• Act as the primary operational decision-maker during live incidents and service-impacting events.
• Lead integrated incident response activities across multiple teams.
• Maintain command and control of incidents from identification to resolution.
• Ensure a single, accurate operational picture is maintained.
• Coordinate escalations to senior stakeholders and leadership teams.
• Oversee handovers, documentation, and post-incident reviews.
• Promote best practices and adherence to procedures.

Skills

Operational leadership

Incident command

Crisis management

Stakeholder management

Communication

Decision making

Job description

Certes is seeking an experienced SOC Duty Manager to join a high-profile operational command function in Milton Keynes, onsite. The role centers on acting as the on-shift commander, maintaining the single operational picture, and leading incident response with real-time decision making.

You will coordinate multiple teams across security domains, ensure timely decisions, and drive post-incident reviews. DV clearance and 24/7 leadership required for a 12-month contract.