SME Debt Recovery Specialist (Early Arrears)

Iwoca Ltd; Leeds; Hybrid; GBP 28,500 - 33,000; Full time

Benefits offered by this job

Flexible working hours

Medical insurance

25 days holiday per year

Job summary

Iwoca Ltd in Leeds is looking for a Collections & Recoveries Advisor to engage directly with business customers in arrears. In this role, you'll be making targeted calls to help resolve payment issues while ensuring a customer-first approach.

The ideal candidate will have a strong ability to communicate empathetically and maintain professionalism during challenging conversations. Iwoca offers a competitive salary and a hybrid working model, with comprehensive benefits including medical insurance and flexible hours.

Qualifications

• Ability to handle difficult conversations with professionalism.
• Experience in debt recovery is a plus.
• Comfortable achieving individual targets.

Responsibilities

• Manage inbound and outbound communications with customers.
• Build relationships with customers in early arrears.
• Keep clear notes and follow up on arrangements.

Skills

Resilience

Strong communication skills

Attention to detail

Job description

Iwoca Ltd in Leeds is looking for a Collections & Recoveries Advisor to engage directly with business customers in arrears. In this role, you'll be making targeted calls to help resolve payment issues while ensuring a customer-first approach.

The ideal candidate will have a strong ability to communicate empathetically and maintain professionalism during challenging conversations. Iwoca offers a competitive salary and a hybrid working model, with comprehensive benefits including medical insurance and flexible hours.