Collections & Recoveries Specialist

iwoca; Leeds; Híbrido; GBP 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Medical insurance

25 days’ holiday

Learning and development budget

Employee equity incentive scheme

Descripción de la vacante

iwoca is seeking a Collections & Recoveries Specialist in Leeds to handle complex overdue accounts, ensuring the best outcomes for customers and the business. This hybrid role involves managing high-value portfolios and requires strong experience in debt recovery and insolvency procedures.

You will be the point of contact for resolving accounts with balances up to £1m, negotiating solutions while ensuring compliance and fair treatment of clients. The ideal candidate should possess excellent communication skills and the ability to make informed decisions.

Formación

• 2+ years of experience in debt recovery and/or insolvency.
• Experience with managing high-value accounts and litigation cases.
• Ability to communicate effectively and negotiate repayment arrangements.

Responsabilidades

• Manage a portfolio of complex, high-value accounts to resolution.
• Negotiate and monitor repayment arrangements.
• Review the financial and asset picture of accounts.

Conocimientos

Debt recovery experience

Insolvency procedures

Commercial judgement

Strong communication skills

Empathy

Descripción del empleo

We’re looking for a Collections & Recoveries Specialist

We're looking for an experienced Collections & Recoveries Specialist to own our most complex and high-value overdue accounts – taking each one from start to resolution, whether that's a negotiated settlement, litigation or insolvency. This is a specialist recoveries role covering contentious and non-contentious collections. You'll already understand the end-to-end lifecycle of these types of accounts and be confident communicating with customers and stakeholders to secure the best outcome for iwoca and our customers.

The team

The Collections & Recoveries team at iwoca is responsible for supporting customers who have fallen behind on repayments, with a focus on achieving fair, sustainable outcomes for both the customer and the business. The team takes a customer‑first, solutions‑oriented approach, working closely with small to medium business owners to understand their financial situation and agree on realistic repayment plans where possible. They balance empathy with commercial awareness, ensuring regulatory compliance while protecting iwoca’s loan portfolio.

Where you’ll work

This is a hybrid role based in Leeds or London. For your first month you'll be in the office every day for training, with the expectation dropping to once or twice a week thereafter.

The role

Our Specialist works within a fast‑paced, commercially focused environment, balancing fair treatment of customers with the best outcome for the iwoca. You will have strong hands‑on experience in either debt recovery through the UK courts and/or insolvency procedures. You will know the lifecycle of these accounts from beginning to end and can confidently handle the complexities that come with them.

You will manage a portfolio of accounts with outstanding balances up to £1m through to completion with varying and unique circumstances, managing inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and professionalism.

A flavour of what you'll own

• A portfolio of complex, high-value accounts through to resolution — including County Court Judgments (CCJs), charging orders and enforcement action
• Reviewing the full financial and asset picture of an account to decide the best route to recovery
• Recommending and evidencing the right strategy for each account — a negotiated settlement, a repayment arrangement, or pursuing recovery through litigation
• Negotiating and monitoring repayment arrangements on difficult accounts, with clear consequences for non-payment
• Instructing and liaising with internal paralegals and external insolvency practitioners

The requirements

We look for people who are smart, humble, motivated and who are always looking to improve.

Essential:

• End-to-end, hands-on experience of debt recovery through the UK courts and/or insolvency procedures. This is essential — you'll be expected to assess the strategic recovery position on each account to maintain your assigned portfolio
• At least 2 years debt recovery and / or insolvency experience, ideally in the commercial/business sector
• Sound commercial judgement and the confidence to make decisions on complex, high-value accounts
• A patient, empathetic and professional manner, especially in difficult conversations
• Strong communication skills, accuracy and confidence

Desirable / Nice to have:

• Experience managing a large portfolio of high-value business cases
• Experience in the finance or lending industry
• Experience with bankruptcy and high level litigation cases
• Business acumen and genuine enthusiasm for helping SMEs

We don't expect you to tick every desirable box — but the courts and/or insolvency recovery experience above is genuinely essential for this role. If you have that, we'd love to hear from you even if the rest of your experience looks a little different.

The salary

Our base salary range in Leeds is £34,000 - £41,000. Our base salary range in London is £39,000 - £46,000. We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business.

The benefits

• Flexible working hours
• Medical insurance from Vitality, including discounted gym membership
• A private GP service (separate from Vitality) for you, your partner, and your dependents
• 25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave
• A one-month, fully paid sabbatical after four years
• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support
• 3% Pension contributions on total earnings
• An employee equity incentive scheme
• Generous parental leave and a nursery tax benefit scheme to help you save money
• Electric car scheme and cycle to work scheme
• Two company retreats a year: we’ve been to France, Italy, Spain, and further afield

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone
• Company-wide talks with internal and external speakers
• Access to learning platforms like Treehouse