Empathetic SME Collections & Recoveries Pro

Iwoca; Leeds; Híbrido; GBP 28.500 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Medical insurance from Vitality

Private GP service

25 days’ holiday per year

Descripción de la vacante

iwoca is seeking a Collections & Recoveries Advisor in Leeds for an early arrears role. You will talk with business customers who have fallen behind on repayments, exploring options to recover what's owed in a respectful and compliant way.

This hybrid role starts with in-office training, then weekly office visits. You will handle inbound and outbound calls, emails and messages, build relationships, document notes, and determine the best repayment solutions for each account.

Formación

• Resilience and the ability to stay calm and professional in difficult conversations.
• Comfortable working towards individual targets and KPIs.
• A patient, empathetic and professional manner, especially in difficult conversations.
• Strong communication skills on both phone and email.
• High levels of accuracy and attention to detail.
• The ability to deal with a variety of challenges, innovate and think on your feet.

Responsabilidades

• Manage assigned portfolio of accounts in early arrears with outbound and inbound calls, emails and WhatsApp messages.
• Discuss options with customers and agree next steps based on their circumstances.
• Agree on flexible arrangements and follow up when a plan is not working.
• Own decisions on your portfolio and keep clear notes for follow-ups.

Conocimientos

Resilience

Target-driven

Customer communication

Attention to detail

Empathy

Call handling

Descripción del empleo

iwoca is seeking a Collections & Recoveries Advisor in Leeds for an early arrears role. You will talk with business customers who have fallen behind on repayments, exploring options to recover what's owed in a respectful and compliant way.

This hybrid role starts with in-office training, then weekly office visits. You will handle inbound and outbound calls, emails and messages, build relationships, document notes, and determine the best repayment solutions for each account.